総合評価とレビュー Crowne Plaza BIRMINGHAM NEC by IHG, an IHG Hotel

Convenient short, walking distance from Birmingham International train station and NEC.

Staff were spectacular during our stay. Nikki in the breakfast service was particularly excellent. She was personable and professional. It was clear she loves connecting with people and would remember us and others on return. We had an issue with our in room fridge which was fixed very promptly. The lobby, bar and restaurant areas are well maintained and clean. Unfortunately I would say the rooms are quite tired and need a good refresh, in keeping with the rest of the hotel. The bed was very uncomfortable and worn, the carpet felt dirty because it was so old even though it was clean. The shower in the bathroom also needs updated. This was disappointing as although we were there on a peak weekend, the price for the room was high given the shabbiness of some elements. Location is fantastic, couldn’t fault it. Close to resorts world and the NEC. Would stay here again but would hope the price reflected the state of the rooms better.

GREAT HOTEL GOOD STAFF.THE PARKING SHOULD HAVE BEEN INCLUDED AS I AT TO PAY AND NO INFO THAT I COULD GET IT FOR FREE UNTIL AFTER I ALREADY PAID FOR IT BUT EVERYTHING ELSE WAS VERY GOOD

Nice and well operated standard hotel, but the age starts to show.

Very very good

Service in bar/restaurant terrible. I waited 30 mins for a drink which I requested without ice but arrived with, another 20 mins later I realized others who had arrived after me were already eating so had to go to check on my food, a sales. When it finally arrived I had no cutlery..I went to the bar to pay as wasn't going to wait, no apology and I realized after that a top had been included on the bill.

Lovely surroundings and modern clean hotel with excellent bar and restaurant which is close to resorts world

You get to the hotel and for the parking right next to it you have to load an App and prepay. £15 - not cheap but at an exhibition centre you expect it. What you don’t expect is a hotel where the “day” you have paid for expires at midnight and you get a £60 “fine for overstaying “ as you leave the following morning. What hotel thinks you want to leave at midnight?. Of course the App doesn’t offer you the option of buying the extra day - no because they know they are going to fleece you with a parking fine. The hotel itself is obviously convenient for events at the arena, a reasonable comfortable chain hotel . But the scumbag parking scheme ruins the experience.

Very good. Quiet and comfortable

Was perfect, vriendelijk onthaal en goede service

The hotel was clean, and the room was large and comfortable, if a little dated. The hotel was busy when we stayed, the restaurant was excellent but service was a bit slow. I had some issues with the parking payment, but the hotel staff were excellent, and sorted out my issues professionally and with no fuss. Would definitely stay again.

Great Hotel, great location! Staff wonderfully helpful, I left a jacket in my room and they were super helpful getting it back to me! Thanks!

The location was amazing. Right by a beautiful lake and close to many restaurants and other shops and a cinema. Not far from Birmigham airport and Birmingham Intertrnaltional Train station. I had a lovely restful time at the hotel. Though I did several trips out to various locations in Birmingham Its was so nice to get back to the Crowne Plaza NEC.

Overall this is a great property conveniently located within walking distance of Resorts World and BP Pulse live. Staff were very friendly and helpful. The price I paid was quite cheap considering this is a Crown Plaza hotel in Birmingham. 5*.. I would definitely stay here again.

Comfortable room, beds and pillows. Second time staying in three weeks and second time had torn hand towel in the bathroom. I did complain this time - not what you’d expect in a four star hotel. Good choice on the bar menu.

Really good but no cocktails! 😞

Handy for the bp pulse venue

Receptionist helpful, great location for resorts world. Breakfast pricey so didn't book it and didnt eat there so can't comment on food. Rooms nice, big TV and nice bathroom.

The communal areas around the bar and reception area was very sleek and modern but our room was very dated. Old fashioned furnishings showing signs of age. No mirror on dressing table which made it difficult to get hair/makeup done. We were woken very early by the cleaners room next door to our room suggest getting some sound proofing done. Bar didnt sell lemonade!

We booked in this hotel So it was close to the venue To watch torvill &dean The last show On friday 25th april 2025 When we checked in We asked if there was 2 single beds As it was me and my sister And they said no Unfortunally Its 1 double bed We said its fine Soon has we got to our room We had a call To say they had a twin room Available And would we like that They had a cancellation So yes we accepted The room was clean Complimentary water, tea coffee Biscuits, etc Late check out next morning 11am which is really good Breakfast served from 7am -11am Which i think Is great Breakfast is amazing Lots to choose from I would 100% stay in this hotel again And highly reccomend it to family And friends