総合評価とレビュー Holiday Inn Express & Suites HOUSTON NORTH INTERCONTINENTAL by IHG, an IHG Hotel

チェックインの際の対応が悪い。（アメリカでは普通？かもしれないが、キチンと対応して欲しかった。 深夜の到着で、スタッフとしては眠たいのはわかるが仕事の筈で・・・。日本のホテルでは到底考えられない対応であった。

Hours after check in, I opened the fridge and a roach crawled out. There was rust around the bathroom tub. My key card sometimes wouldn’t work and the hot tub didn’t work as far as getting hot. When I requested more towels , I had to wait due to the staff doing laundry. After requesting a refund for my room, I was told I had to wait for the general manager to get there the following Monday. As I was going back to my room to move, because they moved me and my family to a different room for the time being, there was a cleaning lady wiping down the fridge in my current room while my underage child was in the room and my spouse was sleeping. No notice that she was going in there or nothing.

Clean and convenient

Just an observation, when I pay the same price for the second night's stay, I should receive the same amenities as the first night's stay. The coffee pods in the room should be replaced, the bag in the ice bucket, etc.

Good, but wouldn’t want to stay for more than just passing through. Staff is good, facilities up to par. Make sure you get the right Holiday Inn shuttle from the airport, there are three!

Todo perfecto

Drive way was blocked parking spots was not marked rite

Great! Breakfast was amazing and my family enjoyed the pool area

Roaches in bedroom and on wall in front of desk and on the bathroom floor. Room keys not working properly brought back to front desk 3 times.

This hotel desperately needs to be remodeled. The AC is horrendously loud. The ceiling fan isn't balanced. We thought it was going to fall on us. We did not have a "do not disturb" sign in our room, so we asked the front desk to let housekeeping know that we didn't want or need service. They didn't and clearly came into our room.

Amazing stay

Clean and comfortable. Friendly staff. Location was a bit sketchy but was okay for a night’s stay.

I like the Hotel, it is quiet, clean, and the breakfast is excellent.

Save yourself the traumatic experience & money and do not stay here. It’s extremely dirty and infested with roaches. Unfortunately all flights cancelled out of George Bush International Airport at 1am & this was the only place we could find with availability. It being a Holiday Inn we assumed the standards would be aligned with the brand, but we were shockingly mistaken. When the shuttle picked us up from the airport all the seats were taken and the driver insisted he drive to terminal A to pick up three more passengers. I asked doesn’t each passenger need to be in a seat with a working seatbelt, his response is “no everyone squeeze in, I will drive slow.” We squeezed in 2 adults and the 3rd sat in back w/ luggage- drove recklessly. When we got to the hotel it smelled of mold and our room had a very musky smell, light fixtures did not have a cover and we could see straight into gaping hole in the ceiling, the restroom door was warped by water or mold and painted over to hide the damage, there were used contact lenses on the restroom floor and my daughter woke up to roaches in her bed. Because it was so late we did not unpack anything, left our bags and suitcase on the luggage rack on the tile near the door and could only sleep for a very short time and in our clothes due to dirtiness of the room. The entire way home we felt disgusting and assumed we had some unwelcome visitors hitch a ride in our carry on bag.. Do yourself a favor and avoid this disgusting place!!!

Place was a dump

Baños muy viejos

I thought it all was great

Gated parking was nice.

Great

The staff was very nice and friendly. Breakfast was good! But the property is run down and needs upgrades. The room was very humid and AC needs upgrade.