La comunicación entre la plataforma hoteles.com y el hotel. Ya que aunque cuento con un perfil VIP el hotel no estaba enterado de esto.

The room was spotless, friendly staff, nice vibe, beach was so amazing the whole property was clean and kept up not to mention the wild life. We so enjoyed our stay.

La comida baja su calidad cada vez más

Went with family. Rooms and resort areas were clean. Food very good, staff friendly and helpful. Love the layout of the resort , easy access to everything.

Amazing stay good food good beach

Clean, spacious rooms, with kind staff. The resort is smaller which makes it less busy and we liked that. The villa’s are surrounded by so much nature it makes a lovely break from the beach & sun, the boardwalks & waterfalls are beautiful-especially at night with all the twinkly lights. Food is pretty good, lots of variety and traditional Mexican options. I’d definitely recommend this resort.

La habitación estaba linda el unico tema fue que olia muy fuerte a caño

Most beautiful resort, very safe secure and clean, the waiters and bartenders were so incredibly friendly and sweet. We would return just for them!

The beach is amazing. Staff is so welcoming. We very much enjoyed the buffet

Staff very friendly Food ok but a little repeatitive Not enough amenities for people with mobility issues

The staff at the Reef Playacar were exceptional - very friendly, courteous and helpful. Special shout outs to Jesus (front desk), Santos (pool bartender) and Enoy (buffet) who made our trip great!

Perfect !

The room was clean but basic and dated. Food wasn't the best but ok. Beautiful hotel grounds and beach.

The entire resort is spotless and very well maintained, including the beach. Staff were friendly and helpful. Only complaint was that coffee/cappucinos in lobby bar was not free, but was in main restaurant which made no sense

Yes

Check in fellow was friendly. Room/bathroom small but adequate. Beds were rock hard, the worst we've experienced in Mexico. Good a/c and water pressure. You get 6 cans of pop (no beer) in your mini fridge at the beginning of your stay and that's it; if you want more it's 45 pesos (approx $3.50 CAD) per can - a pretty crappy policy for an AI resort. The thatched roof over our balcony kept falling, rendering our balcony dirty, wet and useless 3 days of our 7 day stay. Buffet selection (including salad, fruit and desserts) was quite limited and "hot" items were never more than barely warm. The only actually hot food we had from the buffet were our made to order omelettes. Buffet service was very good. The buffet seating area is pleasant, especially the open air area. The Italian a la carte was quite good; soup was only lukewarm, but entrees were warm. The Mexican a la carte was a fail for all 4 of us. The snack bar selection is very good and, since food is made to order, it was warm. There were sometimes long waits for drinks at the pool bars. The pool areas are nice, but not overly busy. Beach is wide and beautiful. There are some trees, and also umbrellas for shade. You had to be out there really early (by 7 a.m.) to get a decent spot where you wouldn't be constantly chasing shade. The ice cream parlour is in a pretty spot and the ice cream was decent. Check out guy was dismissive, like we were a bother. Caribbean weather is too variable, only 3 nice days. PV it is next year.

Rooms were nice. Staff was great. Amenities were good. Resort location was great. The only complaint was children playing in the hot tub. They also had drinks in the hot tub along with water toys.

The resort was wonderful, beautiful and made us feel like family. The staff were all friendly and helpful. Rooms lovely, food amazing. Will definitely go again.

Wonderful visit and can’t wait to come back!

We loved the jungle setting to the grounds, the beds were very comfortable, the buffet food was very good and varied pretty well every day. Excellent pools and access to the beach. Super friendly staff everywhere.