朝食のサービスがとても丁寧で嬉しく思いました。もう少しSmileがあるとより良いと思われます。

ネガティヴな口コミははじめてですが、他の方への参考になるかと思い投稿します。 ホテルの外観は美しいですが、設備が一昔前のままです。部屋の内装は五つ星とは思えない内容で、それが古き良きイギリスなのかもしれませんが、この後に泊まった郊外のホテルのほうがオールドとニューのバランスが考慮され、快適に過ごせました。 接客も上から目線の「これでいいだろう」感が伝わってきました。初日にホテル内に駐車していたレンタカーからスーツケースが盗まれてしまったのですが「パーキングエリアのトラブルは自己責任」という姿勢で同情の言葉もなく、寂しい思いをしました。

エドワーディアン風の豪華な建物は素晴らしい．アメニティも良く，ルームサービスのスタッフもフレンドリーで気持ちよく滞在できた．ラウンジのティールームも素晴らしいので，次回はアフタヌーンティーも楽しみたいと思った．

素晴らしいホテルでした。

Very good hotel. Staffs are smiling. Nice pool. Breakfast is good. No refregiator but there were bottles of water and juice as service. Also teas, buiscut and coffee machine.

C

Really great service Lovely Hotel

Pleasant stay

An excellent establishment where have stayed many times. As with all hospitality businesses there are occasional issues however, they are dealt with correctly as and when they do occur.

The hotel is very grand on entrance and the check in staff helpful and friendly. Our room was large and spacious, but on the ground floor straight onto a street. Hotels,com are great deals, but you never get a great room. Dinner in the Garden Restaurant was nice but for 5 stars you would expect much better. The breakfast was great with extensive options and freshly prepared hot breakfast. Beds very comfortable. Overall a nice stay. Just not sure it’s worth the price. and freshly prepared hot food.

Fantastic hotel, spotless room and comfy beds. All staff went above and beyond to help. Would 100%recommend.

Poor staff only in the bar as they seemed short staffed. For a 5 star hotel is was not very good. But we still had to pay £7.00 service charge for every round of drinks. So 2 drinks cost us £24.00 but had to wait about 20 minutes for each round!

Was good to upgrade the room for a beach side-on very. Room was clean and spacious. Breakfast was included and was very filling. We ate in the restuarant the first night and had great food. Would recommend the steak! Staff were very friendly. Also used the outdoor and indoor pools. They were nicely appointed and the outdoor pool was larger enough to feel that you were getting some excercise done, not just messing about in the water. Being on the sea front with the beach nearby and also the town and theatres with in easy walk meant the hotel was in a good location.

Excellent hotel. We loved.

Friendly staff, clean room, nice spa

Everything about the experience was amazing from the welcoming until the check out. The room was spacious; the hotel is excellent; the food choice at breakfast was perfect

Looking for a grandiose, historical stay with human touch? This is a good one.

Don't expect value for money with bar snacks or cocktails.Very very expensive. Told it was due to 5 star service!

Loved it

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