建物は古いがメンテナンスが行き届いている　レセプションのスタッフがフレンドリー

レセプションスタッフがフレンドリー

the air conditioner system in the living room works only for the room and not for the bedroom. The duct seemd to be installed later to send the air to the bedroom but it does not work well. The day when we checked out, the elevetor was out of order, so we had to bring a heavy suitecase using stairs.

A younger lady working for a dinner was very friendly and kind.

we stayed there many times previously and this time was the worst one. The receptionist was not friendry when checking in. The bathroom door creaked. The shower was very weak. The room was facing the entrance and smork from smorking people got into our room.

All staff members are super friendly.

朝食代金込みだが朝食は提供されなかった　COVID19対策とするならば最初から朝食込みとする虚偽記載はやめるべきである

部屋はきれいで部屋も広かったが、施設自体がやや古く、上の階の音がよく響く建物だった。サービスや清潔感には問題ないが、ほかの最近できたべストウエスタン・ホテルと比べるとやや見劣りする印象。

Todo bien , la verdad no me encantan las alfombras pero entiendo por qué existen y sé que es un gusto personal , el huevo del desayuno se me hizo un poco artificial. Solo eso lo demás estuvo bien le doy un 8 .

Great staff and very clean rooms- everything feels new. Only recommendation is breakfast selection could be expanded a bit, but breakfast staff were excellent with allergy menu!

The staff was very helpful and accommodating due to a mistake i made. We thank you so much!

Real hot breakfast. New and clean. Very pleased.

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Excellent

Check in woman was very friendly and helpful! Breakfast was very good!

Very welcoming and accommodating staff from the front desk to the breakfast lady

A pleasant surprise... clean, spacious and helpful, cheerful staff.

The Best Western in Welland is like our "home away from home" -- from the front desk staff (all shifts) to the room cleaners -- and Deihdra (sp?) who does an exceptional job with the substantial breakfast that Best Western is deservedly well known for , out stay over the years has always been an outstanding experience .

Staff was pleasant and helpful. The single issue with the suite was handled immediately by the maintenance person who couldn't have been nicer. Beautiful living space and clean. Breakfast was good and had a variety of food as I expected. Coffee was available past breakfast time as I like to have a second cup. Walking path for the canal was behind the building and we walked the mile up to the Bridgewater Brewery which was excellent.

Always a good stay