the air conditioner system in the living room works only for the room and not for the bedroom. The duct seemd to be installed later to send the air to the bedroom but it does not work well. The day when we checked out, the elevetor was out of order, so we had to bring a heavy suitecase using stairs.

A younger lady working for a dinner was very friendly and kind.

we stayed there many times previously and this time was the worst one. The receptionist was not friendry when checking in. The bathroom door creaked. The shower was very weak. The room was facing the entrance and smork from smorking people got into our room.

All staff members are super friendly.

朝食代金込みだが朝食は提供されなかった　COVID19対策とするならば最初から朝食込みとする虚偽記載はやめるべきである

部屋はきれいで部屋も広かったが、施設自体がやや古く、上の階の音がよく響く建物だった。サービスや清潔感には問題ないが、ほかの最近できたべストウエスタン・ホテルと比べるとやや見劣りする印象。

トロント在住。New year eveに宿泊。ナイアガラの滝まで車で25分で、問題なく年越しイベントを楽しめた。値段相応で豪華ではないが、部屋が広く、キッチンもフルなので、ファミリーにお勧め。

It was the best stay...Trinity was a great help...will come back again

Will go back

Room was great and clean

John went above and beyond helping us plan a great evening, rooms are clean and spacious!

Nice room, friendly staff.

The room was very clean and well maintained. The breakfast was yummy!

Great breakfast and clean room.

Good stay

Staff and room was lovely

Nice & quiet and clean.

The room was clean and spacious. The Concierge Trinity was exceptional…. She was pleasant and helpful my stay was extra special because of all the help the kitchen staff provided

Clean hotel, room is very comfortable and spotless and had everything we needed.

Front check in clerk was exceptional. Trinity is a gem of an employee. Her positive upbeat demeanour and her attention to detail in explaining everything we needed to know, before we even asked was appreciated. Not often do we encounter a person who takes such pride their work. As the first person guests encounter, the face of the hotel, she should be complimented for doing an impressive job.