レセプションスタッフがフレンドリー

the air conditioner system in the living room works only for the room and not for the bedroom. The duct seemd to be installed later to send the air to the bedroom but it does not work well. The day when we checked out, the elevetor was out of order, so we had to bring a heavy suitecase using stairs.

A younger lady working for a dinner was very friendly and kind.

we stayed there many times previously and this time was the worst one. The receptionist was not friendry when checking in. The bathroom door creaked. The shower was very weak. The room was facing the entrance and smork from smorking people got into our room.

All staff members are super friendly.

朝食代金込みだが朝食は提供されなかった　COVID19対策とするならば最初から朝食込みとする虚偽記載はやめるべきである

部屋はきれいで部屋も広かったが、施設自体がやや古く、上の階の音がよく響く建物だった。サービスや清潔感には問題ないが、ほかの最近できたべストウエスタン・ホテルと比べるとやや見劣りする印象。

トロント在住。New year eveに宿泊。ナイアガラの滝まで車で25分で、問題なく年越しイベントを楽しめた。値段相応で豪華ではないが、部屋が広く、キッチンもフルなので、ファミリーにお勧め。

Always a good stay

Our stay was short , but we have stayed at this hotel in the past . As always, this hotel and staff are always up to the task and make for a great stay!!

Juice machine not working. Everything else was fine

Clean room good staff

Room was very nice and very clean. Staff was excellent! Trinity at the front desk went out of her way to welcome us and take care of our needs and provided all information plus gave directiins to places we were interested in etc. Would definitely recommend to others to stay at this location. Breakfast was great and hot and made our stay enjoyable as well

This hotel was better than my expectations. The bedroom was large and the living room/kitchen area was so convenient. I would definitely recommend this place to travelers who appreciate a comfortable living area with a modern yet homey feel. I enjoyed my stay in this clean, quiet and relaxing place.

The staff, room cleanliness and layout.

Breakfast was great and staff very friendly.

Friendly staff and very helpful. Our room and the hotel very clean. Highly recommend this hotel.

Yes

Everything was great except that I can’t get any best western points for my stays booked through Expedia.

It was the best stay...Trinity was a great help...will come back again