5階の部屋でしたが、ホテルの室外設備が24時間音を出していてとてもうるさい。冷蔵庫もうるさい。食事の種類が少なく安っぽい。場所がいいだけに値段の割には残念。

とっても綺麗なホテルでした！ 食べ物も美味しかったのですが、レストランのバリエーションが少ないのがちょっと残念でした。 でもトータルとしてまた利用したいと思えるホテルです！

T

This is a great resort! The restaurants are amazing. You can walk right off property to the beach and downtown. Take the ferry to Cozumel and use the resort there. The snorkeling at the Cozumel Palace is great. We brought our kids and they loved it.

The food was incredible, especially for all inclusive. The pool was amazing! The only issue was the "time share" type people. They were a little pushy. Rooms were very clean and restocked often! Staff was amazing!!

Magnifique hôtel, service et nourriture au top! Juste un petit bémol sur la taille du lit double: 120 de large n'est pas pour moi un lit pouvant accueillir correctement 2 personnes. Mais cela ne nous a pas empêché de passer un excellent séjour!

Best place ever

Nos gustó mucho el hotel, la comida, las bebidas, jugos hechos al momento con frutas y verduras frescas. El servicio excelente Ruth y otras chicas mantenian el cuarto limpio y atentas a lo que necesitabamos, todos los días rellenan el bar y los snacks de las habitaciones., los meseros Brian y Manuel bartender nos dieron un excelente servicio , no recuerdo el nombre de los demás., y en el entretenimiento Eric se ganó nuestras risas de verdad que es muy bueno.

I absolutely loved my stay at Playacar Palace. From the moment you arrive, you’re welcomed with a warm towel and a refreshing glass of juice, which immediately sets the tone for a relaxing experience. The staff takes care of your luggage and delivers it right to your room, making check-in effortless. The hotel itself is stunning, and every staff member I encountered was incredibly warm and welcoming. My room was beautiful, and the view was just amazing—definitely one of the highlights of the stay. The food was excellent, and having access to unlimited drinks truly felt like the cherry on top. If you’re traveling with kids, the playroom staff does a fantastic job keeping them entertained, giving parents a chance to relax and enjoy some time to themselves. I was genuinely blown away by the entire experience and will definitely be coming back!

Es una gran bendición poder disfrutar de esta all inclusive

The best value place i have stayed in mexico

Always a great place to stay. Clean, well located with amazing staff. Will return.

The staff and the food qualty are exceptional

Service incroyable!, par contre il n'y a plus de plage. On a aimé la nourriture du buffet ́

We just returned from a wonderful stay at Playacar Palace. Staff, facilities and food was incredible. Location is great - walk to Cozumel ferry with free access to Cozumel Palace hotel - just show your Palace hotel bracelet. Resort credits were very helpful for spa and dolphin swim. Only downside was the lack of beach but everything else made up for it.

Our room was clean. Staff is always exceptionally friendly and helpful. We enjoy the smaller size of the resort, while still providing ample entertainment and food/dinner options.

Perfect

Pearla, Brian, Luis, Angelica and Manuel were amazing! Lots of fun to be around.

The food was amazing. Staff were all great. It was just very disappointing. There was no beach area that was advertised online in pictures. It has washed away.

Excelente