広い客室

空港到着時、送迎を依頼しましたが全く来ず、何度も電話して「あと2分で着く」「あと15分で着く」と度々言うものの全く来ませんでした。おかげで到着してから空港を出発するまで1時間要しました。 夜中23時頃に火災報知器が鳴り響き館外に避難しましたが、避難誘導するスタッフもおらず、その後の説明もありませんでした。

Clean room nice shuttle

Everything was great. The road noise was loud, but other than that it was great.

Friendly staff. Just a really well taken care of hotel. I stayed in a different Doubletree in Maine and it was a dump.

Le train c'etait merveilleux , excellent service , chambre très propre et piscine accessible et les biscuits excellent et le restaurant de l'hotel très bon et le personnelle très attentionné ☺️

Clean beautiful rooms and the airport shuttle was very reliable.

Very nice. Would absolutely stay here again, when in the area.

Was on time.

It was fine. Nothing spectacular

Great place to stay

Hotel room was clean and reasonably comfortable.

We had a queen room. Limited suitcase space.

The room was clean, but the wifi would not work in the room. Also, at 3am, when the hotel day turns over, the message light started flashing brightly on the house phone next to the bed. Staff said it was because of a glitch in the system and the entire 3rd floor (we were in 335) was affected. There was no solution, so why put people on the 3rd floor to be awakened at 3am? "Just cover up the light," was the suggested solution. There was a limited but delicious menu of pub food in the bar/restaurant for dinner. No plane noises, but there are train whistles. I am put to sleep by train whistles, but others might not be. The free shuttle to and from the airport was great, a big plus. The welcome cookies are warm and good.

Hotel shuttle was very convenient

Clean room

Shuttle was prompt, staff were considerate and friendly, room was clean and well stocked. Overall good stay!

Nice, and clean. Unfortunately I checked out 1 day early but didn't receive a refund for the night.. That's disappointing customer service

Although the hotel was convenient to the Chelsea MTA stop, that meant that the multiple horn blasts of the frequent trains were readily transmitted to the hotel. The adjacent street was also apparently a major truck corridor especially through the night. The staff was courteous and the facility was clean. The shuttle to the airport ran frequently and was very handy.

Helpful staff made my stay worthwhile.