部屋の一部ですが、掃除機が届きにくい部分の床に前々からあるであろうゴミや埃ありましたが、全体的には清潔で快適でした。

Kind staffs!

四つ星だけあって、全て清潔でいいホテルでした、初日の夜にランドリーサービスをお願いして、次の日の朝に取りに行ったが出来ていなくて、夜には用意できるという事だったけど、まだ出来ていない物を渡されて。。再度お願いしてすぐにやってもらいました。日本なら有り得ない事が起きますね。あと、配管が良くなかったです。 英語しか通じませんま。

古き良きイングランドの邸宅な趣き。部屋に行くまでの廊下は雰囲気がある感じです。部屋はこじんまりですが、満足。暖房調節等、日本人には不慣れな設備かも。

こじんまりしたとても素敵なホテルです。お庭には果物の木があったり、そこにリスの姿を見つけたり…癒されます。滞在される方は隣りにあるジムを利用することが出来ます。いくつかの棟に分かれていて、いろんなタイプのお部屋があるので、次回利用する時は違ったタイプのお部屋に泊まってみたいです。駅からもそんなに遠くないですし、町の中心にもスケルダーゲートブリッジを渡ればすぐなので便利です。私たちが泊まったお部屋には冷蔵庫が無かったのだけが残念でした。

Wonderful sized large room. Very comfortable large bed. Loved the solid wood wardrobes. The bathroom was large bath and shower. Hand cream and body wash device ne smell. The staff were so welcoming, helpful and extremely efficient. Breakfast was excellent quality and range of choices. Would definitely choose this hotel again. So handy to walk to the centre and the races. Car free for the weekend loved it.

The accommodation provided was significantly below the standard represented in the photographs displayed online and did not reflect the quality I reasonably expected based on the price I paid. The room and facilities differed materially from the images used to market the property, resulting in a disappointing and misleading experience. The room was not the cleanest either with dust over the walls and lampshade. The food at the bar was ok however I would not recommend to get the fish and chips as it was so salty that was not edible. Following a discussion with the hotel manager, I was informed that this discrepancy arose because I made my reservation through a comparison website rather than booking directly with the hotel. I find this explanation unacceptable. Regardless of the booking channel used, the accommodation provided should correspond to the description and images presented at the time of booking. Customers should not receive an inferior room or experience simply because they booked through a third-party platform, particularly where this was neither disclosed nor made clear before payment. The expectation created by the online listing formed an integral part of my decision to book and of the price I agreed to pay. Had I been aware that the room allocated would not match the advertised standard, I would have reconsidered my booking.

We had a very stressful check-in as the receptionist insisted I had made two separate bookings and that one of our rooms was only for one night, the other for two. I had my Expedia email for both rooms both for 2 nights. We asked for quiet rooms so were given room next to the road, overlooking the carpark entrance and the bins! My colleague was given a ground floor room with a window opening onto the street which made her feel uncomfortable. We went to discuss with reception and they insisted we were wrong and the room was not a street level. 3 times we had to repeat it and each time we were dismissed. On the 4th repeat the receptionist agreed and changed the room. There is no lift and no offer of help with 3 flights of stairs. When I spoke to the duty manager about the lift he simply told me it says about the lack of lifts on the webpage. I was in room 35. The room was a good size but the bathroom was small with no shelving for toiletries - I had to use the bedside table. The bathrobes were lovely. Any complaints were met with highly defensive responses. The breakfast team were lovely and very helpful. However the buffet selection was very un-inspiring though there was a good cooked breakfast menu.

Just a few minutes walk from the city center. Quiet, clean, cozy and well maintained.

Beautiful place

Fantastic hotel and location

Staff are amazing

The hotel is really well situated for easy walking access to York City Centre A beautiful hotel and very reasonably priced Staff were very friendly and the room was a decent size considering it was classed as a comfy double All in all a very lovely place and we will definitely return

Nice good job team ac! Free drinking water!

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Not at a fault whatsoever

A great stay, great location with friendly staff.

Middletons Hotel is charming, staff very helpful & friendly. Look forward to returning. An excellent hotel.

This is a really pretty hotel nestled in beautiful gardens whilst being very conveniently located to all the York attractions. Very helpful and pleasant staff. Fabulous tapas offerings and good breakfasts.

We just had a cosy double room but nonetheless it did the job. Lovely place to stay, nice comfortable environment and the food was excellent.