安心して泊まれるホテル。部屋は、大きくないが清潔でアメニティも良い。

星の数から想像できないぐらい 部屋が狭かった。

便利な場所にあり、スタッフも皆さんフレンドリーで丁寧でとても気持ちよく過ごせました。 2泊しましたが、もっと長く宿泊すれば良かったと思いました。

The staff was kind and I had a comfortable stay. The bathroom was large and spacious compared to the size of the bedroom. However, the bathtub itself wasn't that big.

家族三人で宿泊しましたが、セミスイートにアップデートしていただきました。部屋はとても開く高級感があって素晴らひかったです。 またロンドンに来る際にはリピートします。

イギリスの文化を堪能するには良いホテル。 その為には比較的伝統的な英語をマスターしてなくていけないと感じる瞬間があった。

ここは五つ星とは言えませんね シングルでですが狭いし使い勝手悪いです絨毯も汚れてる備品も全然ありません、エレベーターから部屋までやたらに廊下が長い、荷物持ってると疲れます 朝食の内容も全然暖かいものをなく卵料理オーダーできますがそれも別料金、1番印象残したのはドアマンが常に笑顔でした、

Super hotel type downton abbey, très bien placé dans Londres

The staff are absolutely FANTASTIC. The chair in my room 622 was damaged and I feel the gym equipment is out of date. The treadmills in the Ned were way better. Its a shame there is no pool. It doesn't feel like there is anywhere to hang out unless you are spending money on drinks. It's not clear where you go if you want to sit and read a book. The hotel is STUNNING and all staff are incredible.

Great location, great staff, rooms comfortable

It’s a corporate hotel. We went for our very special babymoon and told the team and they couldn’t have cared less. It’s fine - good rooms. Nice staff. But literally no attention to detail or extra effort to make you feel welcome or to make the stay memorable. Good for work trips but would avoid for leisure.

Flawless. Nicest place I’ve ever stayed.

Absolutely gorgeous hotel, wonderful common areas and very helpful staff. Can’t wait to come back!

Beautiful Hotel excellent staff

Beautiful hotel. The elevator was not working during our stay, but the staff was wonderful and very helpful.

Nowhere near a 5* room. No storage in bathroom, shower leaked. Great historic building inside communals and outside, ample breakfast with good choice. Decent gym. Nice bar. Room service left in corridors continually. Nowhere near 1 hotel, Nobu, The Newman etc etc.

The hotel is lovely and the staff are great Our only slight disappointment was the size of the rooms. The standard rooms are small. And although beautifully decorated we found ourselves falling over each other Next time we would upgrade the room choice Breakfast was fab!

My experience was wonderful clean room and the staff were very helpful.

Lifts were up and down ( pun intended) They were NOT working most of the time due to break downs. Weekday staff were very helpful during the lift problems. Weekend staff were indifferent Now to my shower. It flooded all over the bathroom floor both times I used it. Two repair people came to look at it and just concurred that it needed fixing but did not fix it Finally the server in the restaurant on our final night kept trying to upsell and her attitude was quite abrupt

We arrived and the lifts were all out of order - this is an 8 floor hotel. We had to walk up all the flights in 36° heat to get to our rooms and the poor staff carried most of the bags. We were travelling with a party with 3 separate rooms. One person suffered the night without any air conditioning. Another took a shower which flooded the bathroom. The next day repair people came and thankfully the air conditioning problem in the one room was fixed. The other room that flooded a person came and poked a standard screw driver around the rubber floor barrier took out the drain filter and stuck it back in and said he didn't know why it flooded all looked OK. It happened again the next day. Next day still no lifts working. Walking up and down the flights of stairs in the extreme heat. Went to dinner the final night at the Fitz. Our server was so pushy upselling she turned us off. Charged over $12.00 CAD a bottle for still tap water that they fill in house (read the label). Food was good but 1 hamburger and fries, 1 duck curry, 1 fish and chips, 1 pork chop, a bread and little bowl of olives cost $326.11 CAD - it was crazy expensive and the upselling was so off putting. At no time was a complimentary anything offered - drink in the bar, a breakfast, nothing, not a note left in the room appologizing for the inoperable lifts especially in the extreme heat. NEVER, would I return to this hotel or their affiliates especially for the price they charge for their rooms.