部屋が狭い、バスタブが欲しい

2回目の宿泊 エクスペディアからファーストインプレッションのメールが来たので、前回に比べ、日が当たらない事と野外ステージの隣であり音楽がうるさい事（夜１２時まで演奏）を回答しました。次の日、部屋を交換する旨の案内がありましたが、面倒なので同じ部屋で良いと回答しました。 その後、セーフティ金庫が自動的に解錠している事に気がつきました。修理して欲しい旨伝えたところセキュリティーの関係者が確認して帰りました。次の日も修理されていなかったので、再度ホテルのデスクに伝えました。最後まで修理される事はありませんでした。 夜の１２時まで大音響の音楽が演奏され、その後セーフティ金庫が自動的に解錠される為、一定間隔でピッピッという音が終日鳴っていました。 寝不足最低。

Room overlooked ocean..beautiful

yes great swim bar and like bird

El menú bien, solo que no incluyeron mariscos, solo unas mojarras super enanas queas bien parecían charales

Hotel muy familiar, baños de la habitación algo antiguo. Muy cerca de la ciudad playa del carmen, se puede ir andando y disfrutar de las tiendas y restaurantes

It was my boyfriend’s first time on vacation and for two people who don’t have kids, we had a great time at a family resort. There was so much to do and the food was amazing. The buffet was perfect every time we went. So many options and the drinks are endless. The AC could have been a bit better. But overall amazing time and would come back again. The staff were amazing with remembering names which was incredible and felt very welcoming.

Very limited food choices and not very good what was there. Liked the drinks. You have to wait in line the mornings that the Italian/mexican/oriental restaurants were open. None of the three were any good. There’s no app to make reservations. No room service. Food was not good. I wouldn’t go so far as to say bad but even compared to the other resorts I’ve stayed in (3 others in the Cancun area) it just wasn’t good

Very nice for lower budget resort. i love having our own deck with a hammock outside out room when just want some quiet time

Hôtel un peu vieillot , buffet correct mais pas énormément de choix . Correct pour qon prix

Nothing was nearby

Super atencion desde la llegada, llegue antes de la hora del check inn y nos recibieron super bien nos registraron de inmediato y pudimos pasar a los restaurantes, bares y disfrutar las amenidades y mas tarde a la hora indicada recibimos nuestra habitacion, la comida excelente de buena calidad, las albercas grandes y hermosas, los meseros en general muy bien pero humberto te hace el dia, sabe peefectamente lo q es atencion al cliente ....todo super

Resort was great few things to do. Missed some entertainment/shows as it was in spanish. Food was good. Close to town so lots of shopping and gift shops. Not much on the resort for shops.

Had a nice week. Enjoyed pool areas. Food was good. Wish we had more information about restaurant reservations. Rooms were clean, had to ask for a wash cloth, they weren’t there when we arrived and not replaced when room was cleaned.

Never again. Horrible service and even worse food.

personal muy amable

A small and very well kept resort. I appreciated all of the lush greenery and local wildlife that live in it. The beach and pool are great, and there were always enough loungers in the palm trees on the beach. The staff were constantly cleaning and it showed. The food was great as were the staff. My only real complaint is that the room are so very noisy. We shared a thatched roof with 3 other rooms in our bungalow and could hear everything. And our room building 14) was close to the theatre and I swear that the show was louder in my bed than at the actual theatre. As someone that is early to rise and early to bed I hated this.

Ottimo

No Ocean view Room service was very good,eventually.we had to change rooms as the room we were in originally 1602 smelled like sewer,and room service wasnt great.We requested a room change ,they moved us to the other side 2203 and was much better,as well as room service. Pool was nice,cool on cooler days as not heated. Beach was kept nice.recreational staff were awesome,especially Renae and Angel.

Non