Los toldos de la piscina todos rotos y no te protegen del sol

Very good

A guest across the hall from my room was banging on the door from 3:30 am until 5:00 am. We called the front desk and they were no help. They refused to stop the woman or have her removed. There was also a safety issue due to the fact that you could not access the floor without a key, yet this woman was able to access without a key. I had to change hotels and the property manager refused to refund my money.

Stephanie at the front desk was very welcoming, made check-in such a positive experience - thank you!

Air was broken, parking was 30.00

Rooms and facilities were nice. Food was not as advertised. No espresso drinks because machine was, “out of order for the foreseeable future.” Had to tell them about my breakfast being included 2 days in a row. Menu makes food sound really good and worth the high prices and does not deliver. “Belgium waffles with whipped honey butter” tasted like stale dense pancake mix poured on a waffle maker and came with cold rock hard foil-wrapped butter packs. If I had to pay $25 bucks for that I would have been more bummed. Seems like they are having some issues. Still the room was nice and it was a convenient location for my work needs.

Nice stay before cruise

We check in with friendly staff. The room was clean, updated. Easy check out. Very impressed and will stay there again. Better upkeep than another hotel had in the same area.

Beautiful hotel with a lot of shopping and dining options close.

Reservations got messed up and we did not have them like we thought. We tried to fixt this at the front desk but they have this INSANE RULE that the Front Desk will not take a walk in reservation. THEY ACTUALLY MADE ME GET OUT OF LINE AT THE FRONT DESK AND USE MY PHONE TO BOOK A ROOM INSTEAD OF TAKING MY RESERVATION AT THE DESK. No one was in line behind me but the hotel was almost hostile about helping me. We stayed the night before and we had boat trouble and had to stay another night. It was so RUDE and inconsiderate that the front desk would not help us and made us stay in the lobby and book our room on our own. I booked the 5 rooms then got back to the front desk and gave the clerk my resveration number and she helped me like that was normal. I sware I thought I was in a Saturday Night live skit. HORRIBLE SERVICE AND POLICY!!! I will NEVER EVER stay at this hotel again.

Everything was good with the stay at the property. The amenities were great and the breakfast was 10/10. Even though the young lady on morning shift was very rude and not welcoming to me when I reached out asking about the parking being applied to my card, when Expedia agreed to pay for everything. Rooms is nice and house keeping did great with keeping the room upkept.

The check-in was delayed by an hour, even though it was scheduled for 4 PM. There was not even any sort of upgrade or compensation for that delay. The bathroom sink was clogged. The food is mediocre, the lounge is full of kids playing ball. The pool is miniscule. The gym is mediocre. The staff is inattentive in particular, the desk staff at the reception. Very thinly staffed.

Nice place to say before our cruise.

Thank you!

Great property that was very convenient to the cruise port

Your pool area is to small

Lovely place but being so close to a main intersection meant it was very noisy to sit out by the pool

Very nice and close to shops and restaurants

When we arrived our room was not ready. We were informed we would receive a call when the room was ready. We checked at 9 pm was told the room was ready but not phone call to notify us. We were charged for the room even though it was pre paid.

Beautiful place perfect if you going in a cruise literally up the street