サービスは良かったが部屋の空調があまり効かなかったのが残念

清潔な部屋で快適に過ごせました。 スタッフが丁寧な対応で満足してます。 チェックインもスムーズに対応してくれました。

ドアが３回開かなくなった。カードキーのシステム不良？ 熱湯しか出ない、歯を磨きながらやけどしそうになった。

The staff are all friendly and accommodating. Love the breakfast too

Excellent hotel

Really nice hotel Great check in Good breakfast Enjoyed our stay Will stay again

Building is too old. Customer service is bad. Not enough employees. Not a 4 star hotel.

Absolutely amazingly kind, helpful and friendly receptionist! She was able to save my day by enabling an early check-in after my long way over there.

The hotel was easy to find and the room was nice. There was unusually only one pillow per bed with no spares - as they were feather pillows they very quickly went flat ! We asked for extra pillows and we were brought 4. We arrived back at the hotel at about 10.45 desperate for a cup of tea but they had no oat milk as the bar had closed at 10.30pm - I really think that good customer service would have been to go to the bar or kitchen and get us a small amount of milk! We told them My daughter can’t have dairy products. We tried to buy some but the shops were also closed. There was no usb sockets in the room.The bed was comfortable and the shower was very good - despite a few negatives I would stay again

Smell of mildew and in general bad smell everywhere. This building should be demolished.

Bed comfort and cleanliness excellent breakfast v good

Bed comfort very good, except only one pillow per person! Two each is usually the norm , otherwise great. Food options acceptable for the facility .

Comfortable and very clean room.

Comfy clean rooms. Breakfast options were easy to navigate. Central location to Woking with shops nearby and easy parking. But please upgrade those pillows.

Stayed here for one night visiting friends. Great location and staff.

Clean and comfortable, bathroom fittings were loose.

Had a nights stay while visiting family. We were surprised to be told we were getting an upgrade to a Deluxe King room while checking in! Room was clean and very comfortable. Breakfast was delicious with lots of choice. Staff at the hotel were very friendly and helpful. Overall a great stay and we’ll definitely be coming back!

Nice welcome and comfortable room. Great breakfast. Would be better if parking was included for hotel guests.

Warm welcome from the check in desk and warm cookies always a treat. Rooms were well appointed not new but clean and tidy and comfortable. Parking onsite was also available.

Hotel was pleasant. Not a lot of parking. The fridge in the room wasn’t working. Bought milk and it had gone off by the morning!