従業員は皆一生懸命働き、お願いしたこと全て笑顔でやってくれます。部屋も綺麗に掃除してくれます。しかし、一階だったこともあり、朝起きるとどこからともなく虫が入ってきて、シャワーやトイレ付近にいます。シャワー室の排水口から下水の臭いがするのでエアコンはつけておかなくてはなりません。シャワー室からトイレに水が漏れ、2回直してもらいましたが最後まで漏れていました。何度も言うのは申し訳なく、タオルを敷いてしのいでいました。一階は、ビーチへのアクセスが良いですが、虫や排水口が気になる人は二階より上をお勧めします。

We recently stayed at Barceló Maya Beach and had a good overall experience. The beach is had seaweed but we walked over to the colonial beach and it was much better, the grounds are well maintained, and there are plenty of activities for children. What really stood out was the exceptional service. A special thank you to Selene at the breakfast buffet, who always greeted us with a smile and made our mornings enjoyable. Ileny at the pool provided outstanding service and was incredibly attentive throughout our stay. We also had a great time with Gabriel from the entertainment team—he brought so much energy and fun to the daily activities! The reason for 4 stars instead of 5 is that some areas of the hotel feel a bit outdated and could benefit from renovations. However, the excellent staff and beautiful resort amenities more than made up for it. Overall, we had a great vacation and would recommend Barceló Maya Beach to families and anyone looking for a getaway with kids in the Riviera Maya.

Espectacular

We especially appreciate the breakfast options, the friendly staff, and outstanding hospitality shown by everyone who took care of us.

Good resort

Hermoso hotel todo estuvo espectacular que llegamos nos sentimos en casa todo excelente personal instalaciones comida 10 de 10

The rooms were very outdated. Grout in the bathroom was shower was falling out. Buffet was absolutely terrible, they served the same chicken for breakfast lunch and dinner. Al carte restaurants were decent especially the Japanese hibachi. The beach was full of sargassum and had a horrible smell that lingered all the way to the lobby. We stayed 7 days and the resort only made one attempt to clean the beach to only 1/2 of the resort. This is our second time at Barceló and will definitely be our last.

Buffet food was disappointing every time. Japanese and Mexican restaurants were both very good. Seems like there was a lot to do, but almost all of it costs extra. The hotel activities were posted, but with no location, so we were in able to participate. Rooms were very spacious and clean. Overall I’d say 6/10

We had a delicious breakfast each day at the Maya Beach Buffet, with exceptional service from Sylvia and Yarela, on the outside patio. We had memorable meals at different à la cartes, all of which were great and fun to try. We took part in activities at the Caribe pool in the day and had great lunches at the grills by the beach. We loved being on the beach and at the adults only pool and had no trouble finding loungers each day. Can’t wait to return!

Very important to learn a little Spanish as the workers english is very limited. I recommend staying at the colonial or the palace or the adult only newer and cleaner. We had fun, the adult only section of the resort was perfect for us. They had cabana’s for rent for 200 pesos around just get your reservation early in the morning (0830 ish) and it’s yours all day. The beach was not nice the only beach that was nice was at the colonial, palace and adult only section the other parts of the beach where not the best with all the seaweed and the sand felt like it was on top of a cement slab of some sort. The pools were very well maintained and the food was good, all kinds of options for sure. I recommend the steak house and the Japanese for the a la carts and just to do the buffet for the other nights. The bed was ok a little old and bumpy and the decor and door for outside was def outdated. Overall we enjoyed our stay but would not stay in this section of the resort again.

Complimentary room upgrade, amazing service and beautiful grounds made for an amazing stay! Will definitely return!

The staff were very attentive. The buffet always had something I liked. The room was clean and the room wifi was great. My wife and I have traveled to Mexico many times, several to the Barcelo. The Barcelo has always been hands down the best resort we have stayed at.

The staff were all very friendly. My room didn’t seem to be serviced consistently (coffee package provided sometimes, water wasn’t provided one day).

I needed to remove myself from this trip before writing a review. The moment we arrived, it went downhill. The hotel moved my party from Maya Beach to Maya Tropical. No notice, no warning. A downgrade. The staff at the bar and buffets were selective with their hospitality, my party was not the correct tone for friendly service despite tipping. The lifeguards and the beach were more interested in their phones than keeping and eye on the patrons in the water. My sister and BIL save a lady from trouble without one look from the lifeguard. The rooms were clean and cold, the food was decent and the drinks were good. The atmosphere was unwelcoming.

Definitivamente volveríamos a este Hotel

Barcelo Maya Beach is much bigger than we had anticipated. The 4 beachfront Barcelo hotels share the common areas so we had access to many facilities. The food was good and the location is beautiful. We would definitely stay there again.

Loved our room and dinner restaurants . The beach was great .

I've stayed at other resorts, this has been my favorite experience! The nightly shows were great!

Very disappointed with this resort. I chose it based on reviews that did not match reality. The rooms were clean, but the bathrooms were very outdated. There was no visible security, guests were fighting around 2–3 AM after parties, and no staff came to check on them, which felt unsafe and disrupted sleep. The beach also had no security. Buffet food was limited, soups were overly salty, and items were not refilled if you came later. Not suitable for a relaxing vacation—more of a party place. Would not recommend for relaxing.

Food was below average quality. Chicken wasn’t cooked properly half the time