Due to the hotel's circumstances, the accommodation place was changed the day before to the neighbouring SAVOIA Hotel. The changed hotel was next door and comfortable. As a result there were no problems for me. However, it was my first experience of a one-sided change of the hotel I had booked, which surprised me. The information email that came the day before said something like you are lucky with the upgrade, but the most important thing for us is that it is close to the station. There was no mention of SAVOIA being located right next door, so I was confused at first. Translated with DeepL.com (free version)

ホテルコンチネンタルのエグゼクティブルームを予約しましたが、サヴォイアの3階の暗い部屋で残念でした。

設備は年代を感じさせるが、居心地はとても良い。駅に近い割には静か。スタッフも英語が上手なので話しやすい。また利用したい。

The hotel was very clean and located in a very convenient area. The facilities are slightly old, especially the elevators, which may give the feeling of a traditional building.

easy access from station. friendly staffs, nice view from window, tasty breakfast

まずホテルがとてもゴージャス。 車は係の方が運転して保管してくれます。 食事会場も素晴らしかったです。 旧市街地へも徒歩で行けるので観光もできました。 レストラン、カフェもすぐ近くにあります。 イタリア語の話せない私たちにでもとても親切でした。 とてもお勧めしたいです。

流石四つ星ホテル。清潔感、駅からのアクセスは抜群です。バスタブがしっかり付いているのが嬉しい。 坂の多い港街なので大きな荷物を持って移動するのは厳しいかも。

朝食が最高です‼︎ 閑散期だからか無料でアップグレードしてくれました。

立地も良く、明るくて綺麗なホテル。 景色が見えない部屋だったのが残念。

駅からすぐです。玄関入ってのちょっと階段があるのとエレベーターがレトロですが狭い笑 フロントは親切です。となりの5つ星ホテルと中でつながっています。 部屋のWIFIは悪いです。ルーターを借りました。

Ich erhielt ein Upgrade zum Schwesterhotel Savoi in Genua. Ich war früher ca. 12:30 Uhr dort und konnte ohne Probleme ins Zimmer. Sehr freundliches Personal beim Check-in und im abendlichen Restaurant! Sehr sauberes Zimmer mit aller Ausstattung. Super gutes und frisches Frühstück. Kostenfreies W-LAN. Sehr zu empfehlen.

Close to the Train station, beautiful spa, 2 resturants attached with amazing food. Lovely rooms.

Fint hus med gamla anor.

Upgrade au grand hôtel savoir, emplacement pratique, près de la gare de train, plusieurs restos tout près

Wir hatten ein Upgrade ins Savoia . Sehr schöne Eingangs Halle mit netter Bedienung .

The dinner and service in Salgari on Sept 29 was not very good. Our server was slow and not very attentive. We were very clear with our meal choice of a pesto, green bean and potato pizza but we received a salami pizza. It took 30 minutes to receive the incorrect order and another 20 minutes for the remake. There were 2 other tables of 2 and a party of 9 in at the time. The pizza when it arrived had potatoes that looked like small hash browns maybe 2 little pieces on each slice along with random pieces of green beans and it was underdone. We saw other pizzas that were better dressed, they should reconsider the amount of product used having said that we understand that it Italy pizzas are made with less toppings that are given in North America where there are too many toppings. When it came time to pay we expressed our displeasure with the quality of the pizza and he gave us a 10% discount which was unacceptable. All the while as this was happening a gentleman who appeared to be the manager was having his meal and observing the happenings in the dining room where the service for the other guests was also slow. He was giving some direction to the server and helper but made no effort to touch tables. Very disappointing meal. Our breakfast the next day in the same restaurant was very good with a great selection of offerings. Staff was very good specific kudos to the Floor Manager Sorina who was excellent speaking to all guests…she should run the dinner service here!

Excellent hotel love the decor of the entire hotel the room the bathroom the bar seating. Beautiful

El hotel está hermoso, súper limpio, muy rico desayuno y el Personal muy amable, además existe gente en la recepción las 24 horas.

The hotel was absolutely fantastic the staff very friendly and helpful would highly recommend this hotel loved it

Helpfulness of staff