Playa Norteに近いということで選びました．早朝にホテルに着き，チェックインは15:00からにも関わらず，準備できた部屋があるとのことで，当初予定されていた内陸側の部屋ではなく，海側に近い部屋を用意してくれました．しかし，我々がファミリー（4名）ということを忘れていたのか，2名分のタオルしかなく，我々も気付かずに最初の1泊を過ごしました．その後は人数分のタオルが用意されましたが，タイル張りの床の掃除にムラがあったこと，トイレの便座が壊れていて左右に動いたこと，ネット環境が少し悪く，部屋ではつながらないこと（ロビーでは快適），あと，設備全体に少し老朽化が進んでいること，などが惜しいと感じました．あと，これはカンクンの多くのホテルに当てはまることかもしれませんが，ホテルの水道水はどうも飲める気がしない変なにおいと味がしました．しかし，ここのホテルは何よりも立地が良く，特にHermosa Caletaへ徒歩2分で行くことが出来ました．またホテルの受付の方も非常に愛想が良く，イスラムヘーレスでの非常に素晴らしい一時を過ごすことが出来ました．Oceanvs beach clubで取る朝食も，フルーツ沢山のプレートの後，スクランブルエッグ等のプレートを運んできてくれ，良いものでした．子供達も朝食を食べながら砂浜に出て遊ぶことが出来ました．このホテルでは，何よりも「立地」で選ばれることをお勧めします．

ビーチビューのお部屋を予約し決済も済ませていましたが、当日予約が入っていないと言われてビックリしました。予約していた部屋は満室とのことで、初日は予約と違うプールビューのお部屋になってしまいました。かび臭く、トイレの臭いも気になり、とてもここに滞在するのは無理だと思いました。３日しかない１日をかび臭いお部屋で過ごしてしまい残念ではありましたが、次の日からは予約していたお部屋より良いお部屋にランクアップしてもらいましたし、ホテルの対応も良かったと思います。 そして、ホテル前のビーチは最高です！ビーチベッドやレストランなど、とても素晴らしかったです。海を見ながらのんびりするには最高のホテルだと思いました。 ムヘレス島に行くときには、またここに滞在したいと思いました。

ホテルのエリアが道路を挟んで２つにわかれており、私たちが宿泊した部屋はビーチとは逆の部屋でした。 その部屋はとても薄暗くて陽当たりも悪く、夜は蚊がいてぐっすり寝れず、あまり居心地がよくなかったです。ただ、ホテルの前のビーチはとても綺麗で素晴らしかったので、また次回行くとしたらビーチ側の部屋に宿泊したいです。

This hotel is not for honeymoon but for just for simple stay to enjoy Isla Mujeres. If you expect comfortable stay, you would rather go for other higher class hotels. No TV, no fridge, WiFi at reception area only. Rooms are not on the beach, you may partially see beach though.

Habitación amplia, aire acondicionado excelente cerca de playa norte, buen almuerzo y agradable ambiente Hay un michi muy lindo en el lobby del hotel todo hermoso

Localização excelente. Únicos pontos a melhorar são iluminação no quarto que é fraca, água na torneira e no chuveiro que falta pela manhã e aumentar a variedade de opções do café da manhã.

We recently stayed at Nabalam Suite Room Pros: Clean room housekeeping came everyday to clean our room steps to the beach Free basic breakfast Cold ac Clean towels everyday Walking distance to many restaurants Walking distance to Hidalgo Street Felt safe Cons: Old old outdated room was not happy Loud music into the night Weak shower Room smelled very old and stale my nose would get stuffed every night. Drawers provided for clothes smelled horrible and old. Beds are horrible. One of the bed mattresses has coil springs coming out! Dips into the middle. All three bed mattresses need replacing. They are hard!!!! Felt like the flinstones bed rock. Our bodies were sore everyday from the mattresses. Our friends stayed at the master suite (rooms 9 & 11). This is where we will be staying for the future. That room is very well updated with modern furniture. The bed is hard though. I don’t know what it is out in Isla but every Airbnb and Hotel have horrible mattresses All in all I would go again for the convenience of steps to the beach and walking distance to places.

Hotel is a bit old. Needs a bit renovating. Cleaning staff was exceptional and cleaned the rooms promptly. Was kinda loud at night due to mia reef hotel next door having blasting music. Do not recommend if you wish to sleep throughout the night.

Lo mejor fue que está muy cerca de la playa, pero si buscas buenas instalaciones y personal amable, este no es el lugar

Clean rooms, beautiful location, close to beach and restaurants relaxing to say the least. Friendly staff

Great stay

Las habitaciones estaban muy limpias. El hotel está muy cerca de la playa, y cuenta con club de playa (camastros, restaurante). Además la playa en esa ubicación es muy bonita.

Great place for a couple of nights, staff was very friendly.

Quarto novo e confortável. Mas fez muita falta adaptador de tomada ou USB para carregar celulares. Improvisamos colocando no USB da TV mas foi muito lento. Recepcionista da manhã permitiu carregar no computador mas também foi devagar. Playa Norte acessível após cruzar uma rua e entrar por um hotel parceiro de Na Balam. Podemos ficar na estrutura de praia mesmo após check out. Funcionários bem atenciosos no restaurante, café da manhã muito bom e robusto. Hotel fica longe do ferry, arriscamos em ir a pé com as malas e 2 crianças mas foi bem cansativo. No retorno, alugamos táxi por 165 pesos (cartão de crédito). Aliás, leve dinheiro em espécie pois muitos lugares não aceitam cartão (Brasil muito mais adiantado e moderno em relação aos meios de pagamento!) Isla Mujeres ganhou nosso coração, melhor praia do mundo para crianças e também pra quem não gosta de surfar. Água quente; rasa, limpa, cristalina, leve! Sol não arde, dia muito agradável e, se tivesse mais dinheiro, ficaríamos ao menos 2 dias lá kkkk

Amazing

Location is perfect, rooms are good size, property is beautiful

Second time staying here. Is great location you get ok breakfast at sister property casa del jaguar which is right on beach. Beach club cool great shrimp tocos and guacamole. I just don't like the stone walkway of the property bumpy and if u fall it will be painful uneven have to watch ur every step. Rooms are nice simple beds are alittle lumpy uneaten but had a good sleep every night. Overall had a nice stay would go again.

Muy buen precio, desayuno excelente y beach club de 100!

Habitación amplia y ventilada, personal muy amable y servicial, ubicación excelente en la mejor playa de Isla Mujeres

Clean, polite staff, nice grounds