The truth is it’s a wonderful place to refinish and redo, but why are you doing all this major construction you probably should not be open for business certainly people who come and stay with you during this time. Will never come back again. Also, why are you renting rooms on hotels.com with a jetted tub and then you get there and find out that you don’t have any of those anymore because of the renovations. I did say one of the partially renovated rooms I guess and the TV didn’t work none of the outlets worked down the halls were all kinds of pain and different. It really was just the most awful experience and I never really bad reviews, but do yourself a favor and save yourself from ruining your business by shutting down and then reopening when it’s done Take it from me. I’ve been a creator of multi businesses that have been very successful and this is just not the way you do it.

Says handicap accessible and then they proceeded to put items in the way of the ramp after talking to them about it once before…fridge in the room was not accessible enough for a wheelchair user which we told them ahead of time that we needed an accessible room. gross in the hallways and door areas.

This hotel is aweful. To begin, we couldn't check in when we arrived because "the entire Wyndam system is down". Then 20 minutes later I could, but was rushing so we could get to the event we came here for, close to on time. Anyway, we got back at 1am and the walls are paper thin, so we heard all the people in the halls and close rooms. The bed was like sleeping on a piece of plywood. God aweful!

No vending machines at all

Upon our arrival they nitified us they cancelled our reservation and since we booked through a 3rd party there was no way of contacting us to notify. The e tire area was sold out for a co cert! We had to book several miles away from out venue at the last minute! BS!

In the middle of major renovations. Paint fumes and lights shorted out when I tried to plug in my phone charger. Dogs were barking most of the night as well...Due to 3rd party rental, I had no options to be refunded any $ for my inconveniences.

The hotel was under major construction with people loitering all around. My friend did not feel safe so we did not stay. Because she went to check out the room before deciding whether to stay or not, it was considered a check in and nonrefundable. Hotel clerk first claimed that they called to tell me they were under renovations. Then he said he did not have my phone number because i booked through third party. Then he said that he explained to my friend that he could cancel with refund if she is not satisfied unless she goes to the room. My friend claims that nothing like that was ever discussed. We had to find a different room in a different hotel at the last minute.

The hotel was under renovation so I try to give them a little consideration. Toilet seat broken and hair dryer not working. No coffee in the morning and no one at front desk.

there was no stay, they cancelled our reservation on us less than 24 hours before we were going. They suck and i will never stay at that hotel again

It might have been ok. Had you not canceled my room the day of our trip .even though it was prepaid 5 weeks in advance. We had to find another hotel for $300.00 moreI.m still waiting for my refund of $309.00. Are you going to give it back to me or do i have to go through my bank.

I always stay at S uper 8 when i come to Canandaigua. I like the motel and staff.

Hotel canceled my confirmed reservation upon my arrival.

It was a dump doing renovations while open

Cacellé notre chambre le jours même du à des travaux

Motel under construction , dirty hallways . Was unable to finish connecting pipes to sink. Hours after check in time. Toxic antibacterial/ Lysol smell . Did not stay, never got call to see about cancelling / getting money back. Not ready to be having customers

Walked to concert. Not able to walk to food options which was a huge drawback for us. Would choose to stay again but definitely drive to grab food before drinking!! 🍸

This place is beyond awful and so run down. So many things wrong from horrible smell to not having working remote or tv. The air conditioning was terribly inadequate No coffee pot in room or coffee service in lobby. Lobby filled with boxes and clutter. Just beyond appalling. I would never recommend for anyone to stay here and if there was a way to get a refund I would be doing that. Super 8 should be embarrassed that you are connected to this facility. Sleeping in my car would have been better but at least the water was hot. Nothing advertised on website was even remotely accurate. Super 8 should dump this hotel so you could have a decent reputation

Renovations underway and no cleanup of public areas. Our door lock did not work properly! Potholes in parking lot!

In addition to the mold and rude staff, there were several groups totaling up to a dozen people hanging out in the parking lot for hours. I felt unsafe going out to my car, although nothing bad actually happened.

The linens looked dirty. There were boxes piled up in the lobby seating area and outside.