I don't know if it's common to not have a kettle in a room in Europe but staff told me to go to the bar nearby which helped to give me hot water.

Great staff, awesome room! Location was really good too. Not in the historic core however, close enough.

Café da manhã ótimo e equipe muito simpática

En general todo está muy bien, limpieza, comodidad, amabilidad del personal..

El cuarto limpio y confortable, la recepcionista que nos recibio no muy amable. la comida ok. Pero el recepcionista del siguiente dia 10+

This hotel location and its staff will make your stay a comfortable one! The staff is willing to go the extra mile to make your stay a pleasant one, the hotel being within a mall is quite convenient with many dining options and shopping within a minute’s walk! This combination really made our stay a great one. Kudos to the hotel staff for making sure we always had what we needed and for always providing suggestions for what to do in Santiago and surrounding areas.

Hotel muy comodo

Todo perfecto , el desayuno espectacular

Sim

Worse location for a hotel in a shopping center, not near the city center and taxi service on the city is bad lady in the front desk was very nice, we tried to cancel and no way they would charge the full amount, is better to find a hostel city center

very clean room and great location

The place is nice and clean . The hotel is inside the mall,that is good and safe . No many restaurants around . The area is far from downtown.

Muy tranquilo.

Nice hotel. Ur located a little further away from the center of town.

Små korte senge der larmer når man bevæger sig, meget larm fra gaden og andre værelser og fra andre gæster. Meget tynde vægge. Personalet er særdeles servicemindede og venlige og opmærksomme på gæsterne.

Recepcion 24h, la habitacion es moderna, economica y preciosa

Excellent

Excellent location, rooms and service!!

Bugs infestation

Great service and very clean and comfortable rooms… 10/10 loved it and would book again!