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Era muy bonita

This hotel needs to be upgraded. You can tell that nothing has been done in a long time. The card to the room wouldn’t work. The shower didn’t have a shower head. I had been at this hotel when it had a different name and that was a 5 star hotel back in the day. The current hotel is like a 3 star. It is deteriorating.

Beach is beautiful and location perfect, may need some improvements on the Italian restaurant. Mexican food was delicious.

Buena atención en gral todo el personal amable

Todo excelente

Great hotel overall but i wouldn’t rate it a 4 star hotel. At best is a top 3-star hotel. Food is decent but could be better. Prices are way to high and offer little accommodations for guests.

El personal deja bastante que desear, no saludan. En la habitación éramos 4 personas solo nos dejaron 2 toallas pedimos 2 toallas extras y nunca llegaron al día siguiente volvimos a pedir las toallas en la mañana y llegaron en la tarde. La comida es regular. El día del check in encontramos la caja de seguridad cerrada (cosa que ellos no revisaron) y cuando solicitamos el apoyo nos llamaron la atención por no saberla usar y nos querían hacer un cobro extra por ese servicio. El mar súper increíble, lo mejor del viaje.

Acorde al precio/calidad

Si

Al llegar la habitación guardaba olor a humedad, abrí los ventanales un rato y ya está. Y otro motivo no muy agradable es que me tocó el turno de aseo de la habitación por la tarde, justo a la hora de la siesta de mi esposo que es adulto mayor.

I like it seemed like a very good amenities and good stuff

La comida es muy mala

The reservation through Expedia and the hotel did not communicate properly, And I was charged twice. I also tried calling customer support, but their website was down. I'm going to send all the receipts to Expedia customer service so they can verify and get reimburse the double charges. According to the hotel, it was Expedia who sent the incorrect reservation. Thanks

Rio was clean but little old

The room was clean and spacious, staff and all day events were great

The staff was friendly & very helpful. The location on the beach was beautiful!

El personal siempre muy amable y los servicios excelentes

Execelente

Todo me pareció muy bien excelente