Restaurant was closed but we were assured a full menu would be served in the renovated bar. Only fish and chips, hamburgers, curry, no beer (only Peroni!!) and the bar was empty and soulless. Not how we imagined our celebration with friends would be We complained but the General Manager was only contactable by email. He still has not replied.
The hotel is not nearly as grand and welcoming as advertised. There are better places to stay in Canterbury.
続きを読む
Andrew
8.0
/10
13週間前にレビューしました
Expedia Group verified review
Clean comfortable room.
Excellent location for walking into the city.
The young woman working the bar, and covering reception, was exceptional in customer care.
Rachel
パートナーと 一緒に
4.0
/10
13週間前にレビューしました
Hotels.com verified review
Nicely refurbished rooms but no heat in the room so was given a small space heater?? Then mid afternoon the music started beneath us, we were told by the front desk the party would finish between 5-6pm. At 7pm it was still going strong. Music so loud no TV could drown it out and the floor vibrated. We asked to be moved, which was accommodated but only to a smaller queen size room (we had a king) - no compensation and no apologies. Would not stay again.
続きを読む
Kendal
6.0
/10
14週間前にレビューしました
Expedia Group verified review
Not the greatest hotel. Paper thin walls, the double bed seemed extra small, terrible pillows, the shower didn’t drain & the temperature was very difficult to manage.
Marcus
友人&家族 家族旅行
8.0
/10
14週間前にレビューしました
Hotels.com verified review
Ett stort och bra familjerum. Fräsch restaurang, men det tog tid att få maten och de tog mer betalt än vad som stod i menyn.
Samuel Alun
パートナーと 一緒に
10.0
/10
16週間前にレビューしました
Expedia Group verified review
Nice hotel, good location and an excellent breakfast
mazhar
レジャー 家族旅行
8.0
/10
16週間前にレビューしました
Expedia Group verified review
A pleasant experience overall. Mohan at the reception was very professional and helpful. Other staff were also very accomodating and helpful. Breakfast was decent the lady was very efficient and friendly. Hotel itself was in a good location with a private car park.
Thomas
8.0
/10
17週間前にレビューしました
Expedia Group verified review
Sehr zuvorkommendes Personal, nettes Hotel.
Salo
パートナーと 一緒に
10.0
/10
17週間前にレビューしました
Hotels.com verified review
Zeer vriendelijk personeel! Fijne, schone kamer en op loopafstand van het centrum van Canterbury
Stephen
パートナーと 一緒に
8.0
/10
17週間前にレビューしました
Hotels.com verified review
Room was clean
Maybe a bit too warm though
Mr R J
パートナーと 一緒に
10.0
/10
18週間前にレビューしました
Hotels.com verified review
The room was very clean, and had been recently updated. The staff were really welcoming and friendly, and it was great to be able to take our dog with us too. A bed and water bowl was provided by the hotel for him. The only constructive criticism would be that the room would benefit from a light above the mirror. We wouldn't hesitate to stay again or recommend this hotel.
続きを読む
Jess
6.0
/10
19週間前にレビューしました
Hotels.com verified review
The staff were all friendly and welcoming. The restaurant was being refurbished so only the bar was available for food which would have been fine but there was a conference on all day and evening which meant most of the bar was closed too. We were told we couldn’t have half of the food menu because of this.
The floorboards are creaky due to the nature of the building which meant when people went to bed at 2.30am it was extremely loud above our heads.
続きを読む
Chris
友人&家族 家族旅行
10.0
/10
19週間前にレビューしました
Hotels.com verified review
Great location: very quiet but only 10 minute walk into town. Staff could not have been more helpful!
Elvira
パートナーと 一緒に
8.0
/10
21週間前にレビューしました
Hotels.com verified review
Note no pool so didn’t rate that
Sta was ok, big room. Good service