ここはイスラムヘイレスに行きたい人は乗り場まで歩いてすぐなのでそういう人には良いが、食事はあまり美味しくないし、海が綺麗でなく海で遊べないので宿泊するメリットは薄いと思う。ただ、ソフトクリームとカクテルは美味しかった。チェックインの際、フロントの女性スタッフに部屋の方角を聞いたら反対方向を教えられ腹が立ったが、ネットで検索したらメキシコ人はいい加減で嘘つきが多いと書いてあったので、それからは嘘つかれても諦めて腹を立てないようにした。翌日、ここから10キロぐらい離れた空港方面の違うホテルに行ったら海が綺麗で波遊びできて楽しかった。ただ、そこのスタッフも「やる」と言ったことをやらなかったり嘘つきではあったが。

滞在体験はとてもよかったです。開いているレストランがあまりおおくなかったのが、少し残念でした。レストラン以外はとても満足です。

We really enjoyed staying there.

コスパ最高のオールインクルーシブホテル。素晴らしい体験をさせていただきました。白い浜辺とそばにある飲み放題のバーや、サンセットの景色、料理、どれも大変満足でした。 終始賑やかな雰囲気があるので、静かに落ち着きたい人には不向きかもしれませんが、カンクンのビーチを感じたいなら私はここをお勧めします。

Comfortable bed Helpful staff

Food was very bland and special dinners were almost impossible to reserve. I had requested a handicap room for my father with a double bed and it was like the request was never made. They claimed they had no recién yet I showed them the message from them confirming through Expedia it would be made available. The restroom was not handicap accessible his chair would not fit in the bathroom doorway. Once in the room I requested a bath chair and they provided me a plastic lawn chair. As a result my father slipped in the shower and hurt himself. I would definitely not stay again.

Everything we needed in a nice sized resort.

Tudo estava muito bem. A única coisa que dá para dizer que falta, é que todas as bebidas de suco, são, na verdade, sucos concentrados. Não temos sucos frescos.

Limpio buen trato

Estuvo bien todo Solo que no tiene mucha playa

Terrible food, room ok. A.C. Ok

Check in time for us took 1 hour and 30 min. My room smelled like paint for 2 days

Awesome family type resort which allows guests the privilege to use the pool until 10pm whilst enjoying a night show and sipping beverage of your choice . The staff especially at the Albatros buffet restaurant are committed to ensuring 100 percent attention and satisfaction . Rooms were adequate, well stocked with amenities , liked the idea of the bracelet for entry . Areas that need attention include shorter check in times ,the Mexican restaurant LINDO , needs immediate attention in terms of offerings and more areas with shade .Not everyone wants a suntan . A pleasant and memorable experience , and would visit in the future

Good Hotel for price. Food was good breakfast was great and dinner was Okey. Excelent pool and beach side is kind of small but good enough. We stayed 4 nights and we did other activities out side of the hotel. Would definitely come back tho price is good.

Muy tranquilo Playa agua muy café Olor a Diesel

we liked everything in this hotel

Los baños estaban un poco sucios, en un plato de comida encontré un cabello. Había horarios y a veces no dejaban entrar a recoger comida entre horas y tenía hambre. Pero en general es una buena experiencia

Super pleased

Muy mala comida

We had a great experience from beginning to end. Everyone there was kind & welcoming. The grounds are well maintained & our room was clean & always stocked with water, soda, candy bars, etc. Kids especially enjoyed the Michael Jackson concert in the evening. The food was a hit or miss but we never left hungry. Everything is right there-the pool, the restaurants & a small beach. Having a 24 hour snack bar was convenient. We were comfortable & happy throughout our stay.