Unfortunately the sink was cracked and we were given a small fan due to heat but was very clunky so had to turn off. It’s convenient but hugely dated. Staff were lovely though.

We chose this hotel because it was good value. Check-in was quick and, when we found our first room hadn't been cleaned properly, reception moved us immediately without any fuss. Unfortunately, the first room contained rubbish, a towel on the floor, and an unclean bathroom with an unflushed, stained toilet. The spa was disappointing. The hot tub was the highlight, but we were charged extra for towels and £5 for a locker, which wasn't made clear. The pool was very shallow, and the sauna and steam room were in separate male/female changing rooms, so couldn't be used together. The upstairs restaurant was closed and the downstairs bar food was mediocre. The biggest issue came the following morning when my partner suffered a medical emergency and needed an ambulance. The room phone wouldn't connect to reception, so I had to call the hotel using the website number. Even the ambulance crew commented on how unhelpful reception had been. After my partner left on a stretcher, I explained we'd return later for our belongings. Instead of any concern or flexibility, I was told I'd be charged another night's stay. There was no offer of a late checkout or any compassion. On returning my key, reception were dismissive and insisted I register my car again despite already giving my registration four times. Over 12 hours later, not a single member of staff has checked on us. The complete lack of empathy turned what should have been an average stay into a truly disappointing experience.

I stayed in the lodge which was excellent, the only fault was that of other guests slamming doors constantly through the night. Otherwise great clean tidy place to stop

Not sure why so many bad complaints about this was place it was alright and good value. Yes not the most luxurious but for a quick stay, and the pool was only £4 to go in....

From the outside the hotel looks lovely! You then enter the lobby which is grand and majestic, walk down the long Victorian corridors to get to your room thinking wow this place is stunning. And then you enter your room. Extremely outdated, the brass pipes on show have corrosion all down them and the bathroom was sub par clean. The sheets seemed clean enough to sleep on but didn’t want to take a shower as it was full of limescale. I appreciate there was a sign on the wall saying “caution floor slippery when wet” but there was no signs warning you of the scalding water that comes out the sink tap. You either had it scalding hot as hell or ice cold.. which in hindsight came in handy when I inevitably burned myself and another reason why I didn’t want to take a shower. For £70 a night it wasn’t worth the money and luckily I was only in the room for 6hrs tops (originally stayed as was attending a concert and would struggle to get home on the trains/tubes that late)! If I was going to be in the room for longer or have multiple days there I would have 1000% asked to change room, but for the sake of a few hours overnight I didn’t bother. Overall quite poor value for money and I wouldn’t stay here again.

This hotel is absolutely old and disgrace including

Very dated and strange.

Nice hotel, convenient for Gatwick.

Toilet wouldn’t flush, feeses marks on bed sheets and hot tub was not working yet still was charged full price for spa area

It could close later.

The bar and restaurant closes after 9 PM and opens after 5 PM.

I feel the breakfast is to expensive, I booked a room in the lodge. I know this is a budget room but the window doesn’t close and the room smelt of weed, the tv wasn’t plugged in or connected to the aerial. I know that sounds petty but I didn’t really expect to have to set a tv up when I got to my room. The internet wouldn’t connect so I was unable to carry out any online admin work. But on a good note - there was hot water and the shower pressure was good.

An older hotel, as most of the Britannia hotels are. Suitable for a night or two and good for Gatwick airport.

It is what it is..... a very cheap room very close to Gatwick it's not fancy or plush but perfectly acceptable if you want a cheap night before flying

Ok for few night stay

Everything is perfect

Hotel was ok, unfortunately not only was the jacuzzi out of order i had to pay to use the pool even though i was a hotel guest. Rooms was boiling and they block you from opening the windows fully and no air con in the rooms. Beds was very squeaky at night. All in all a bit of a disappointment for the price.

older building, bathroom set up akward

Enjoyable and perfect. Great breakfast in morning would Rey at time of writing 9.99

Worst experience we’ve ever had. There was no A/C in the room, not even a fan, which made the stay extremely uncomfortable. The staff was not helpful at all, and both breakfast and dinner were terrible. There’s supposedly a bar with a food menu, but they only serve food when the restaurant is open for dinner, which was very inconvenient. The beds were awful, and overall the entire experience was just terrible. The hotel advertises itself as pet friendly, but our dog was only allowed in the room or outside. We couldn’t even enjoy breakfast or dinner together as a family because one of us always had to stay behind with the dog. We would never go back and definitely would not recommend this place to anyone.