Control TV no servía; se reportó y lo corrigieron “al otro día”.

El personal muy amable, rápido y el hotel muy cómodo

Disfrutamos mucho nuestra estancia. Todos son muy amables y serviciales.

La habitación y el trato amable

Mi experiencia fue muy buena el personal es muy amable y siempre están atentos, el lugar es muy bonito

Los cajones del mueble en la habitación estaban desvencijados. No pusieron rampa para entrar a la habitación en silla de ruedas. Tienen una manguera atravesada en el jardín que dificulta el paso en silla de ruedas. La silla de regadera es muy enclenque y le faltan piezas para poderla subir o bajar.

Excelente

Las toallas de la habitación en pésimas condiciones muy viejas rotas y deshilachadas

One of the worst hotel experiences I’ve had. Avoid at all costs. This hotel is in a shocking state. From the moment you walk in, the overwhelming smell of humidity and dampness hits you everywhere — hallways, rooms, common areas. It’s not subtle; it’s constant and unpleasant, and it gives the impression of a building that has been neglected for years. The room was old, worn out, and clearly lacking any meaningful maintenance. Visible signs of deterioration, tired furniture, and a general feeling of dirtiness made it impossible to feel comfortable or relaxed. This is not “aged charm” — it’s decay. The restaurant was just as bad. The same stale, musty smell lingered there, which immediately kills any appetite. The food options were extremely limited and completely unappealing, both in presentation and quality. Eating there felt more like a chore than a service. What truly made the experience unacceptable was the staff. Rude, unprofessional, and confrontational. Any concern or complaint was met with an attitude of “take it or leave it,” as if the hotel was doing the guests a favor by allowing us staying there. There was zero effort to be helpful, accommodating, or even polite. This property is badly managed, poorly maintained, and staffed by people who seem annoyed by the presence of guests. It does not deserve its name, its price point, or your time. We had not choice but to stay as the payment was non-refundable. Do yourself a favor and book elsewhere.

Ubicación

Limpieza, atención a personas de la tercera edad, demasiado ruido, etc. han bajado muchísimo su calidad de hotel Kristal

Todo muy limpio y buen servicio

The room smell so bad even when they changed to another room, still so bad, the pool is in really bad shape, they don’t have ramps to go to the restaurant so my mother in law who has walker, had to take the breakfast at the room, if you ask for some liquor at the bar, the are “out” but almost everything, the staff is not so friendly than any other place, my coffe maker didn’t work and the shower has mold everywhere

Buen servicio de todas las personas del hotel

Very friendly and polite staff, specially Ruth at the front desk! In fact, all personnel are very friendly and always willing to help. Everybody at the restaurant very helpful and polite.

La estancia y la atencion del personal excelente

Todo muy buen servicio

Muy bueno

como siempre un excelente lugar, te atienden de lujo!

A pasable