Fantastic! Clean, well maintained rooms. Service by servers in restaurants are excellent. Food was great. Buffets had great options. Shower has great pressure and hot water. Pool was very clean, a little chilly but meant to help balance the hot weather. Pool deck was beautiful - fresh towels. For our family, it met every box. Lacking a little soundproofing between rooms/hallways, but it can be expected in a place like Belize. Also, shuttle to airport which was appreciated. Would stay again in the future without a doubt!

Good hotel, but relatively expensive.

Clean room. Great shuttle service to airport and Ferry dock.

Room was dated with scratched up furniture, phone didn't work, no regulator for fan, coffee supplies were inadequate. Shuttle arrived over 40 minutes late, despite of prior day reminder. Restaurant service was terrible for dinner.

Everything ok

Amazing staff and Hotel! They were extremely accommodating, and made sure our stay went well. The hotel was spotless and room service was done every day, it was a wonderful stay overall. Will be going back next year for sure!

Very clean and inviting. The staff was friendly and made us feel welcomed! We stayed two nights and we enjoyed our stay. The breakfast buffet was okay but I’m not big on breakfast foods but others appeared to enjoy it. Not much to do in the area but we were able to get a driver and did a quick run downtown Belize and a visit to old Belize City. Overall, it was great!

Clean, comfortable and impeccable service!

The room is very clean and nice with more than adequate space. The grounds are gorgeous, maintained beautifully, including the pool. The staff is extremely friendly and welcoming. Everything is on site: restaurants, a bar, coffee shop, souvenir shop, snacks, a Gym and a Spa....you never have to leave the property for anything.

Clean, small, plenty of parking, good breakfast. Great, friendly staff.

The bar had karaoke until after 11pm at night and our room was literally right beside the bar with 2 young kids. Then, at 520am there was crashing and what sounded like furniture moving down the hall outside our room. The room was clean, the staff were wonderful, and the pool is nice.

The customer service is outstanding and undeniably the best I have ever experienced in hotel resort stays. Kimberly in the kitchen, Natalie in sales, all the ladies at the front desk, the shuttle drivers, security, the ladies that handle the excursions, staff that help with luggage and the list goes on. They go over and beyond their job to provide the best customer service. Thank you! ❤️🙏

Decent hotel for Belize city, food hit or miss, but went to check in around 1 and they said it would be an additional charge to get the room now. Really if it is ready then let us check in instead of nickel and diming for some extra bucks. Not a good way to build any loyalty. Won't be staying there again unless I have no choice.

Dear Hotel Management Team, I am writing to formally report a very disappointing experience during my stay at your hotel. From shuttle pickup through checkout, the level of service fell well below expectations. At check-in, the front desk staff member was preoccupied and inattentive. When I attempted to locate my rewards account and explained that my sisters were ready to go to the room while I completed check-in, the staff member simply pointed to the keys on the desk. We were not provided basic welcome information—no room number, no directions, and no explanation of hotel amenities. Once in the room, my sister took a shower shortly after 4:00 p.m. and reported that the water was cold. I attempted to shower about an hour later and experienced the same issue. I contacted the front desk, and maintenance was sent to the room. Despite checking the water, the issue was treated as if nothing were wrong, even though we clearly stated the water was not even lukewarm. Maintenance had to be contacted again, and it took several hours before the hotel finally agreed to move us to another room. The replacement room was noticeably better—it had proper hot water, a larger television, a larger refrigerator, and included body wash and shampoo, which were missing from the original room. This inconsistency raises serious concerns about room standards and quality control. Additionally, when I called to request sugar and cream for the tea provided in the room, the kitchen staff stated they

The staff was very courteous, as usual

Clean room, staff are lovely! The restaurant was great

It was super expensive, pretty much overpriced. The flushing handle on the toilet was falling off, the TV was broken, and fuzzy, and we experienced some attitude from the staff. Breakfast menu as advertised in the room was wrong, and we almost missed our flight became the preordered food didn’t come out for 30 minutes after we had requested it for.

I truly enjoyed my stay. The staff went above and beyond each day to make us feel like family. We did not have to repeat our names or drink preferences. The facility is beautiful! Our room was clean and spacious. We will visit again soon!

Staff was extremely friendly and helpful.

Amazing onsite restaurant