設備、サービス、雰囲気すべてが最高

雰囲気のあるホテルにサービスにとても満足でした。

スタッフ、アメニティ等はステータスの高さは感じるが、部屋に入ってトイレが汚かったり、シャワーの排水が悪かったり、部屋の快適さには劣るところはあり。サンマルコ広場からサンクレメンテ迄のボートも隣りのJWマリオットの高速船より疲れた。ホテルの快適さより、食事、ステータスを求めるなら納得するホテル。

宿泊客しかいないので、静かで広々と使うことができました。ベニス本島には人が多いので、特別な空間のように感じます。 施設はまるで宮殿のようでした。 レストランのロケーションも素晴らしかったです。

Darya was the most pleasant hostess I have ever encountered. Loved all the restaurants and food was amazing. Beautiful short boat rides added to the experience

Overall the team are friendly and helpful but there were moments during our stay that no guest should be experiencing. One morning on our return to our room after breakfast with the privacy sign on the door, I was falling back to sleep and my husband was changing to go down to the pool when the door bell went. Before I could even get to answer the door, a guest relations team member came through the door despite the privacy sign being on, and was about to show two people around our room which firstly was occupied by us and secondly had the privacy sign on which is completely unacceptable. I complained about this to the reception team who were very apologetic and arranged a bottle of wine to our room with a personal note to apologise. Unfortunately this was not the only occasion, sadly the very next day on our checkout day we experienced a similar case with the housekeeping team, who were clearly keen to turn our room around and have us out. Despite a 12:00 checkout, she asked us at 09:00 if she could start on our room, and again at 11:00 whilst letting herself in before we even had chance to even answer the door bell. She wanted to know what time we were checking out which left us feeling rushed and almost chased out of the hotel. These are experiences you should not be experiencing in any hotel and certainly not at this hotel. It is a real pity as this was a return visit and these experiences to quote the hotel team “recalibrate” how you feel about your stay and experience.

Incredible hotel, on private island just 10 mins from St Marks square. Has to be seen to be believed. Just epic!

Excellent hotel for a family holiday with kids in Venice

Everything perfect

Amazing Hotel Elena at the front desk was just fantastic Grazie

The best

Wonderful experience and the Team is incredible. Thank you so much for this unforgettable stay. All the best for you.

Amazing resort and location. very easy to get back and forth to Venice and it is about 5 minute shuttle away plus you get a full resort to enjoy. with kids this really helps give them a place to relax and burn off some energy in between sightseeing.

I enjoyed my stay there

Perfect location

I love this place, staff are amazing, facilities great, my oasis of calm when visiting Venice which can be hectic at times. Everything about the hotel and grounds is superbly maintained.

Ausgezeichnet in jeder Hinsicht - künftig unser Lieblingshotel in Venedig :-)

Outstanding and unique property for Venice. Lots of space, gardens and, more importantly, impeccable service. Gym and steam bath facilities could use a bit of improvement.

It was a beautiful property. The rooms were large with high ceilings and a beautiful granite bathroom. The property itself was beautiful with lush foliage, pool and views of Venice. The staff are the nicest people.

Lovely