Old school class

I rarely write negative reviews, but I feel obligated to share this so other travelers don’t book the Illa d’Or apartments expecting the four-star experience being advertised. The apartments feel completely separate from—and frankly forgotten by—the main hotel. They are tucked away with little attention from staff, and our apartment had a terrible smell, inadequate air conditioning, significant noise, cleanliness issues, and mold in the shower. Nothing about the experience felt remotely four-star. At best, I would consider the apartments three-star accommodation, and even that feels generous. The most misleading part is that when booking through Hotel Illa d’Or, you naturally expect the same level of quality, cleanliness, service, and hospitality associated with the hotel. That was absolutely not our experience. The apartments felt like an entirely different property. I do want to specifically recognize Monica, the Guest Experience Manager, who was incredibly kind and professional. She genuinely listened to our concerns and graciously accommodated us for one night in the main hotel, which we greatly appreciated. Unfortunately, we had to return to the apartment for our second and final night. Mallorca is beautiful, and we had been looking forward to ending our trip here. Instead, our final two days were overshadowed by accommodations we were uncomfortable staying in, which was incredibly disappointing. I’m writing this review primarily so others understand what they’re booking

Beautiful property and great staff. Everything was perfect. Would definitely recommend

The hotel was excellent. The staff were exceptionally helpful from start to finish. I would recommend booking breakfast, as it was excellent and you couldn't wish for more choice! No matter what time you turned up there was always plenty to choose from. The outdoor terrace looking out to the bay was beautiful. As we were looking for a relaxing time, we really welcomed it being an adults only hotel. Beach towels were provide, which it would have been helpful to know in advance - purely to save vital packing space! We really liked that the pool was exclusive for guests and could be accessed by your room key card. The QR code ordering for drinks brought to you at the pool, was a nice touch and was very welcome! Prices were not ridiculous either by hotel standards. The beds were very comfortable and rooms were cleaned daily - the daily chocolate delivered to your room was also a nice touch. We had a late flight on the final day and although they were unable to offer a late check out, they did enable us to make use of the pool throughout the day, store our luggage and provide us access to a courtesy room for an hour to shower before leaving. This room helpfully also had fresh towels and a hairdryer. The terrace bar does close at midnight, so a slightly later closing may be appreciated. However, there is a mini bar and room service available if needed. Thank you for a great stay. Would strongly recommend!

This was possibly our favorite hotel, ever. Perfect blend of timeless/classic elegance, amenities and friendly, casual service. Feels old world and modern simultaneously. Splurge for teh balcony/sea view. Really makes for a great experience.

Electricity problems

Todo excelente, la mejor atención de eduardo y santi de recepción!

Returning customer for the fifth time. This time we were dissatisfied. Service in the bar and restaurant is woefully poor. Stressed and rude staff. Most of them are very young and lack both education and sense of how to behave towards the guest. We ate at the restaurant several times. Bad expensive food and the most annoying thing was that the service missed our gluten-free order. Something that we find very serious.

An elegant and quite hotel, very well positioned on the sea with excellent access and services. The only negative comment I can mention is that it was sometimes difficult to find a sunbed as some guests insisted on reserving empty beds for hours with towels and personal effects.

Excelente localização, atendimento e instalações. Muito legal terem uma quadra de tênis disponível para os hóspedes. Com certeza voltaríamos.

Lovely stay

Staff were amazing, friendly and professional, nothing was too much trouble. Superb breakfast buffet.

Super Lage mit tollem Blick. Und alle sehr bemüht und freundlich

Staff quite rigid, often pointed to someone else to answer a simple question like how to get to the pool area, pool area disappointing, limited sun beds by the beach and travellers putting towels down at stupid o’clock, cleaner came into my room without knocking and did the same to 2 of my party, no apology given.

We are regular visitors. There are lots of returning guests. For a good reason. This is a wonderful hotel, spotless, modern yet full of character which is not easy to achieve. The staff are friendly, helpful and efficient in equal measure. You must go.

Das Frühstück ist super, der Blick vom privaten Balkon wunderbar

Mycket bra!

Where to start, when somewhere is this wonderful it's difficult to pick out the stand out things when everything is a stand out thing! Staff are incredible and the true asset to this hotel, it's so obvious that they really love

Excellent stay - highly recommend

The property was lovely. Staff was helpful. So convenient for the pinewalk.