スタッフは、皆さんとても親切で、とても快適に過ごすことができました。 書き込む程のことではありませんが、客室のコーヒー用の紙コップやマドラー等の備品の補充がされていないことが何度かありました。 総合的に大満足です。

いつも安定したサービスです。

レセプションスタッフも気さくで快適に過ごせました。

大変良いホテルで部屋も立派だったが、スタッフのサービスが最悪。特別プランなのに全くただの普通のシングルの客扱いで予約と全く違う部屋に通された。クィーンベッドのはずがタダのダブル＝部屋もシングル客用のもの。到着時のウェルカムギフト→何もなし。赤ワイン１本付き、というのもチェックイン時にはなく、夜遅くに部屋に戻るとようやく置いてあった。ホテルホールでどこかの会社のパーティをやっていて、フロアが違うのにかなりうるさかった上、朝には階段のところに吐瀉物が。。。とてもランクの良いホテルとは思えない。スタッフもやたらスノッブな対応で、日本人差別か！？と思ったほど。おすすめできません。

Muy bueno en general

Safe underground parking and good location

Prima hotel.

Good hotel but didn’t receive or was even acknowledged as a VIP

Clean rooms, and overall The attention if the staff is excellent The location is great!

Location is EXCELLENT, in the heart of the city with phenomenal dining options all around, walking to the Mercado La Esperanza, Centro Botin, all the jobs on Calle Lealtad, etc. Hotel is overpriced for the comfort and amenities offered. TV channels are only in Spanish, not even 1 single English channel so it's like they use an antenna to pick up local channels only and not pay for cable or satellite like most hotels in their price range offer. Paper cups for coffee that disintegrate within mins so you have to be quick to drink whatever you put it and not get a 3rd degree burn. Hotel advertises parking but it's incredibly limited, costs 22 EUR if/when available. There's a public parking at the Mercado La Esperanza which is literally 2-3mins walk and it cost 19 EUR.

Location is EXCELLENT, in the heart of the city with phenomenal dining options all around, walking to the Mercado La Esperanza, Centro Botin, all the jobs on Calle Lealtad, etc. Hotel is overpriced for the comfort and amenities offered. TV channels are only in Spanish, not even 1 single English channel so it's like they use an antenna to pick up local channels only and not pay for cable or satellite like most hotels in their price range offer. Paper cups for coffee that disintegrate within mins so you have to be quick to drink whatever you put it and not get a 3rd degree burn. Hotel advertises parking but it's incredibly limited, costs 22 EUR if/when available. There's a public parking at the Mercado La Esperanza which is literally 2-3mins walk and it cost 19 EUR.

Nice and clean hotel close to all attractions. Convenient covered parking

No enough towels, coffee, we were 3 people in the room, the refrigerator did not work well we have to throw the food. we reserved Parking, First night they did not reserved it , they were full, they did not have anyone to help with the suitcases

Nice hotel with plenty of restaurants and bars nearby. Friendly staff. Good size room.

Great location for everything. Lovely helpful staff

Great central location and wonderfully attentive staff. Despite being busy and in the heart of Santander, we heard no noise from other rooms or from outside. Would definitely stay here again if in Santander.

Like: close walk to the metro, mall and bus stop and near to the CCIB convention centre. Hotel rooms were clean, had usb charger points Dislike: a bit far from the main attractions. Neighbourhood was very quiet, felt a little bit unsafe especially at night. Suggest to return before night falls. Toilet had a perpetual sewage smell

The staff helped us finding places, calling taxis and recommending nice places to dine

Not a four star facilities. A bit expensive for what you get

Nice hotel near center