would not stay here again. The experience was disappointing from the moment we arrived. The bathroom smelled strongly like urine, which made the room feel dirty and unpleasant. The “blanket” on the bed was basically just a thin sheet, and the mattress was very uncomfortable, making it difficult to get a good night’s sleep.
The customer service was also terrible. The staff was rude and made us feel like we were inconveniencing them whenever we had a question.
The pool was extremely overcrowded, and it seemed like many of the people using it weren’t even hotel guests. It was impossible to relax or enjoy the amenities because it felt more like a public pool than a hotel.
Overall, this hotel did not meet even basic expectations for cleanliness, comfort, or customer service. I would not recommend staying here and will definitely choose a different hotel the next time I’m in Mexicali.