Good hotel

It needs updating. A little dark on first floor due to tree coverage. Some utensils etc missing in kitchen. Staff very helpful!

Nice place. Close to shopping district

Well fire alarm went off had call the front desk. No 0ne seem to have any info On what was happening stayed on about An hour then went off. Still buzzing could hear it in the room. Did i mention it was 2:30 in the morning. Also tv had no signal front desk was Really no help! Breakfast was good. Thank you

My room was very clean when i checked in, got a mid-week cleaning for my whole week stay and it was great. Appreciated the staff friendliness and quick check-in. Will use again on my future trips to the area.

Somewhat convenient for the kitchen aspect. Stayed for 5 nights...midweek was told that the hot water would be off for 8 hours (given notice 30 minutes before it turned off). There actually was NO water for about 3 hours, no hot water for that entire period. Would have been nice for a heads up or some type of compensation.

Safe area Kind staff Excellent breakfast Clean Great bed

Great

Overall I rated this property as average and I would stay again only because the location is ideal for my needs and I liked the space in the room. The fireplace was definitely an added bonus for this Florida girl in chilly Chicago! Unfortunately during my 6 night stay my room was only serviced ONCE! I was told upon check-in service was every other day which I was fine with. I was at the front counter daily after the first missed visit basically begging for my room to be serviced. I was constantly at the counter asking for towels and coffee. It was finally serviced the day before we checked out. I was provided with 2,000 points for the housekeepig inconvenience. We only took advantage of breakfast one day. The egg options were hard-boiled and pre-cooked omlettes and quiche (like you get at Sam's Club). No meat options, but you could make waffles. I will give this hotel a second chance when I'm next in town but if I experience the same issue I will move on to another property for my future travel needs.

Great staff, clean rooms!

The staff members and manager were very friendly and helpful. My husband and I were celebrating our Anniversary and they made the stay very pleasant and memorable. We will def be back

Pleasant receptionist. Room was clean and fully stocked. Bed cozy. A very quiet environment. A great location with plenty of restaurants and shopping.

Did not like the breakfast. The main choices were not good & not enough. There were enough side items to make a breakfast.

Very nice staff

good

Our reservations where messed up and only had us down for 1 night. Crack in the sink another in the bathtub.

Room layout was great

Yella was very professional and courteous.

My stay was very good. Clean, comfortable, no odors in the halfway or the room.

Overall it was not a good experience at all. 1st I sen pictures of a pool so we assumed pool was available. Turned out there is no pool. 2nd residents Inn usually was evening receptions, this one did not. 3rd upon arrival we learned that it was paid parking for $12 per night! In the suburbs?! This is not downtown! Parking should be free. 4th the descriptions of the property tells you there is 4 minute walk to the mall. Well mall is permanently closed so why wouldn't they update their website?! 5th the bathroom had hair on the floor and in the shower. We will not be going back.