総合評価とレビュー Holland America Denali Lodge

部屋にもホテルの中にも冷蔵庫、電子レンジはありません。wi-fiもロービーなど限定的な場所にしかないため　不便です。駅からのシャトルバスはプリンセスのバスを利用します。ホテルからは、バスデポ、ビジターセンタ－などにアクセスできる　ライリークリークループシャトル（緑色）がでているので、交通の便は良いホテルです。　ビジターセンターは駅からすぐです。ビジターセンターに時刻表があるのでホテルへの最終バスを確認して利用したほうが良いでしょう。

水回りがモダンで快適でした。 ホテル敷地は広いですが、巡回シャトルがあるので、それを使えます。 お隣のプリンセスロッジのレストランにもシャトルを使いました。

デナリ公園ツアーの発着所となる為、ツアー参加される方はとても便利です。 その為、朝はメインキャビンのロビーはツアー参加者でとても賑わっています。 私達は、メインキャビンに一番近いK棟に宿泊だった為、出掛けるのにもとても便利でした。 ホテル内にもレストランやカフェ、お土産屋何軒かありますが、少しお高めです。 でも、ホテル前の道の反対側には、お土産屋さんやレストランが数軒あり、歩いて行けるので、とても便利でした。 デナリは、8/24がクリスマスイブ、8/25がクリスマスとなる為、私達が宿泊した8/25には、お部屋にウェルカムクッキーがありました。 ベッドルームとソファールームが別れていて、洗面台はトイレ＆バスと別であります。 トイレ＆バスルームの換気扇の音が少し大きいのが気になりました。 全般的には、とても良いホテルだと思います。

2泊しました。 壁が薄く、下や横の音が縦横無尽に響きわたり夜間気になって快適とは言えなかった。

We encountered a little bit time loss. Hetel counter person didn't explain what had happened the computer system, which could not print my receit.

部屋は水回りも清潔で快適です。 シャワーの水圧が少し不満になる方もいるかもしれませんが。 敷地内は広々としており、ロビーの近くにスターバックスも併設されています。 駐車場は無料なので出し入れ自由で便利でした。 レストランやお土産も近くにあり、とても楽しく過ごすことが出来ました。

We booked our stay directly and not through Holland America. Check in was easy, the lobby nice, but the restaurants did not seem very interested in serving us at 8:30 pm when dinner service ended at 10. Then when we got to our room in the Canyon lodge, we noticed the worn down state of the rooms. We had a thermostat that controlled nothing. We couldn’t even find a vent in the room. The bathroom could use some attention too. Hopefully Holland America can upgrade the rooms as they become more familiar with the property. The second day, we wanted to buy sandwiches from the cafe in the lobby at 12:30pm. There was a sign saying “will return”. We had to ask for the manager to look for someone after ten minutes went by and no employees appeared. It also seemed no one in the lobby knew what people across the hall were doing. Someone finally came and the sandwiches were expensive and not very good. The chocolate chip cookie was delicious. All in all, I think we would pay more to stay at one of the nicer properties next time.

All of the furniture in the room belongs in trash

No Mountain View like mentioned. Not stroller accessible. Vending machine doesn’t work. Exposed wires in the bathroom. Bed frame broken. No trash bags. Broken window opener.

Good location good staff good room Poor food

Friendly staff.

Was told at check in there was no parking near room. Would have to walk or take shuttle. Was told that the complex "catered to bus tours, not car travelers". One king bed instead of two beds. When questioned, was told a king can fit 4 people. Was told nothing available. I said I booked 2 beds, Was asked how I booked. I said through Expedia. "Supervisor" said - "Oh that's what the problem is". Was made to feel it was my fault they did not have what I reserved. No internet from room. Had to leave complex to find a "public space". Vending machines empty. Cardboard cups instead of glass (glass is MORE sustainable) for $300/night. I don't think there was ever coffee in the room. Took an hour to get settled after 10 hour drive - not fun. The "luxury" we expected to get was only superficial and mostly the grounds (which were beautiful). Grumpy staff, Whole experience turned us off. Guess we are just not "cruise" people. Definitely not what we were expecting.

went a year end received great price

NA

A unique, fun place to stay. Hotel staff was very accomodating in helping us to have a room that met my disability needs. Shuttle met us at railroad and took care of getting our luggage to our room.

Very bad front desk

Great location. Not enough car parking spaces. Terrible front desk service. It was end of season so help was ready to leave. Only Sophie and Jonathan--2 servers in Karstens restaurant were superb!

Extremely well located right next to park entrance. But hotel is very poorly planned, you have to wait for a shuttle or walk far away from only 2 small parking lots. There is no housekeeping and food is very overpriced.

Check in is 3. At 3:30 I checked in and was told the room may or may not be clean, but if it wasn’t I could leave my stuff in the room and comeback later. Why would they give me a room if they didn’t know it was clean and why would I leave my stuff there? The clerk was quite distracted by two coworkers who weren’t busy. Service was poor for lunch. I was finally given a menu and told what they didn’t have, but no one ever came back for my order. I left and ate elsewhere. Parking was inadequate. People were double and triple parked in the overflow lot. It was late in the season so who knows what it’s like in summer. BTW this property is owned by Holland American cruise line.

The self serve washers were run by an app that did not work. Staff was able to start them with their over-ride. Glad to have them available