全て満足でした

Breakfast really good.room clean

Staff were brilliant, room was spotless, but bar prices are very expensive and the breakfast was disappointing and cold .

Room was great staff as allways Amazing 5 star for them. bit off an issue in bar ordering food but spoke to manager and he said it would be sorted next time but kverall good

Staff

Unfortunately over the 2 nights no green tea available!

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The hotel grounds and room were beautiful, reception and spa staff were friendly but breakfast staff not so much. Spa facilities were decent, though the steam room and swimsuit dryer were out of order. Breakfast had a good selection of foods, though some of it was lukewarm and it took around 30 mins and an additional request to have coffee brought to the table. There were oddly a lot of crumbs down the side of the upholstery at breakfast.

Great comfy bed. Friendly staff and great spa and swimming pool

Could do with smart tvs as youtube wouldn't work and would be better to have Netflix.

This hotel

Lovely room, very friendly staff, nice bar.... Being fussy Spa a little busy, no towels available and the steam room out of order. That being said it wouldn't put me off visiting again.

We were upgraded to a suite, as I was on crutches, & needed a separate shower, which was excellent. Room was clean, with a lovely log electric fire in the sitting area, which was great for watching tv in the evening. Found the staff very helpful. My o my gripe, was the buffet breakfast, I think the calibre of this hotel should serve breakfast. The hot breakfast wasn’t replenished enough, eggs were hard, fried bread cold, instead of everyone getting a hot breakfast to their table. A big let down for a five star hotel!

Lovely stay

Firstly the room wasn't ready on time, ok the hotel gave us a drink voucher, had a lovely drink while waiting. Room ready by 3.30, but kids had to be out of the pool by 5.30. there was then no slippers and gowns in the room. Tried ringing reception but the phone didn't have a lead, had to move a cabinet to plug it in. Phone then wouldn't work as call was blocked by administrator?? Had to walk to reception and request robes. By 4.45, still no robes and slippers, back to reception half dressed for swimming, complained to reception again. Was then greeted by the director of operations who had no interest in listening to anything I had to say. Apologised on repeat and asked do I need another robe. Waste of time. Definitely not 5 star experience

Leaking toilet in our room on arrival. A dirty tray from room service with left over food on it sat outside a guest’s room from our arrival at 3pm until 11am the next day despite our raising this twice with reception. Poor quality towels in our room. The spa area ran out of towels for guests to use. Spa was generally untidy, with cups and used towels lying about.

Friendly staff

Room was clean and decorated well. Good shower nice warm water and room was at a good temperature too. The hotel was decorated well for Christmas as well with several Christmas trees dotted about the communal areas. Pool facilities were very good and kept clean and tidy. Breakfast was very nice as well with a good selection to choose from. Hotel itself is very picturesque.

Spotless room and friendly staff

Excellent service.