Both elevators were broken upon arrival Friday evening. We learned one had been down for 3wks. As of Monday afternoon, they are still broken. Had to tote all luggage up and down the stairs, making several trips. Being someone with a foot injury that replied son a cane and can only manage short walking distances, this was a major inconvenience. Because we booked thru hotels.com and not directly with the hotel, we were not notified that the elevators were down and could not transfer to their sister site on the same property.