Despite the terrible effects of load shedding, staff were doing their best and very quite friendly and helpful. But it was my impression that like their surroundings, BON Hotel is dying, and cutting back on lighting, water, and amenities in the rooms is their attempt to survive, but it doesn't of course add anything to the stay. I felt bad for the friendly staff that do work hard to keep the whole thing afloat but Bloomfontein is in a sad state of degeneration, much like the majority of South Africa.