We were given two rooms, both in unacceptable condition. There was visible mould, water damage, warped flooring, and even a footprint on the wall. One room had a broken countertop, and both smelled damp and unhealthy.
We spent 90 minutes trying to resolve this, but the manager never appeared, and reception refused to provide their name. We were told to “speak to Expedia” instead of fixing anything.
For health and safety reasons, we had to decline the stay and leave immediately.
I emailed a formal complaint to the hotel, and they never replied — clearly customer satisfaction is not on their agenda.
Two days later, we are still waiting for Expedia to refund our money, and remain hopeful this will be resolved