清掃がいまいちと感じた。 電話機は埃だらけ、冷蔵庫やシャワーには前の宿泊客のものと思われる飲み物やシャンプーが残っていた。 4つ星ホテルとしてはおすすめできません。

コンドミニアムとしては朝食もあり、スタッフも親切でほぼ満足した。ただ、たまたまかもしれないが、4泊のうち全館設備の異常が2回あった。２泊目には夜中に非常避難ベルが鳴ったり、４泊目には電話が故障で鳴り出したりして、インフラに少し不安を感じた。

Everything will be coming back

Lovely and clean and good staff

Gorgeous grounds 🌺

Everything was pretty good, staff were helpful and the rooms were good.

👍

I thought the place was a bit rundown for the price.

Clean room. Nice staff.

Once happy hour finished at six the pool bar closed, seemed odd not to stay open to allow people to have another drink - you’d done a great job luring everyone down then the vibe just stopped. Good for thought.

Good location. Rooms average nothing special no streaming but they have a few Foxtel channels which did the job. Swim up bar....happy hour service was atrocious....$11 beers (so perhaps glad service was no existant)...booked 3 room, couldn't have been further away from each other. Amenities in room , poor, no tea spoons only 3 knifes

Room not clean dirty floors not sure when the last time they were actually mopped ?

Staff we,re great, Swim up pool area was fabulous, & lots of fun. Our room was very comfortable & clean,but wardrobe drawers needed replacing & fridge was overworking. Tradesmen were working on property so sure all rooms will be updated soon.Would stay there again .

Loved the balcony onto the pool and the spacious room. Great amenities in the room. Everything you could need. Easy and safe parking for the car.

Was really unimpressed upon check-in to find our room was poorly cleaned upon the last guest’s checkout. The floors were filthy, the windows were dirty and smudged, there were dead bugs in the windowsills and there was even water left in the kettle and the coffee machine from the last guest. We literally had to walk around our room in shoes for the entire eight days we were there, as we wouldn’t dare walk around in bare feet even after the floors were cleaned for us. After complaining to the first front desk manager, who did nothing about the state of our room, the second front office manager was quick to rectify the situation and have our room cleaned with an apology bottle of wine provided to us. Overall the facilities and standard of the property is pretty poor and old. It looks like the two bedroom units have new bathrooms, whereas all the other one bedroom and studio apartments have old unrenovated bathrooms. The studio/one bedroom units are incredibly small and pokey with very little storage. The pool was also really old and cold! All the pool tiles were really scummy and mouldy and look like they hadn’t been cleaned in a very long time. I wouldn’t recommend this property to anyone and especially not through Expedia as they seem to put you in the dingiest and worst room when you do an Expedia booking.

Very well maintained hotel. Staff were great. Swim up bar was cool but very limited alcohol unless you only want cocktails. No JD, no CC no other bourbons. One other thing just be aware there is no microwave in the rooms which is a shame as it is a fair walk to the main shopping district. There is a some restaurants nearby at least. Overall still a nice place just limited in some respects

Had a wonderful time at Mantra Portsea. Will book again!

The swim up bar is a bonus, the pool area is lovely, it’s about a 20 min walk into Port Douglas shops and Marina but you can get a shuttle bus if prefer but it’s an easy walk. The staff were all fantastic

The buffet breakfast was disappointing 😞 We went for Easter Long weekend and the swim up bar was closed and was informed they do not pay staff public holiday to run the bar (seriously) our room was not what we paid for and staff argued when we asked for the room advertised for the price. Basic things like ice to the room they could not supply. I booked with an older person with disabilities and only for the convenience of already checked in and the stress of relocating her on a busy weekend is why we stayed. Never again and would never recommend.

Clean and excellent resort. Friendly staff would definitely stay there again.