朝方にホテルのwifi不具合で、緊急で連絡取りたいことがあった際とても不便で、スタッフの対応もよくありませでしたが、復旧してチェックアウトの際は謝ってくださったのでAll okです。 そこ以外は本当に親切丁寧なスタッフ、清潔で快適なお部屋！バスローブが肌触りよく最高！でした。

Pros: buffet breakfast (since is a little walk to other restaurants/cafes), very helpful and kind staff, good location close to bay, hot water with good pressure, price, A/C Cons: dated rooms, bathroom grout badly needs cleaning, dirty drinking glasses in room I'd probably stay there again if on a tight budget. It does look like a lot of construction is starting in that area though so check for noise and traffic.

Excellent very helpful. Breakfast very good

Great stay, friendly staff, room was clean, only thing the ice machine wasn't there must have been broken , but I can live without it lol

The only thing I would say there is no hooks for hanging coats but apart from that everything was great.

My sister and I stayed at the hotel 4th June on arrival we were greeted by reception staff who were very friendly and helpful after check in we went to our room and it was very pleasant after going to see a show we came back for a relaxing drink before bed again bar staff very friendly we then retired to our room for bed and that is where we were let down with a bang if you have arthritis then the bed is not for you so hard it was very uncomfortable so didn't not have a good night's sleep however breakfast was very good and check out is at 11am which gives plenty of time overall a good experience

There were some minor issues, but my main complaint is this is the second time I have stayed here and the fire alarm has gone off during the middle of the night. We had to all evacuate the hotel at 1am and stand in the car park for 20 mins whilst the rain came down so heavy everyone was soaked. We then were eventually let back in and had to use the stairs as the lifts were not working. Next day we were told it was because a guest was smoking in a room. Very annoying and to have had this happen twice is extreme bad luck. Other than that the stay was very good, vast majority of the staff are nice and friendly.

Not the staff's fault, but for the second time staying here the fire alarm went off in the middle of the night. Previous time it stopped after about 20 seconds. Last night the entire hotel was evacuated into the car park to stand in the freezing rain for 30mins at 1am. No offer of compensation or apology on check-out. Again, not the staff's fault (presume guest smoking) but not staying here again as full night's sleep seems tricky to acheive!

Great in every way

Very enjoyable stay! Convenient for a visit to the Millenium Theatre and restaurants

Very clean hotel and good size rooms and location is ideal.Would recommend to everyone.

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Ice machine not working 24 hour notice for afternoon tea.

great location and met all the basic needs for a hassle free over night stay

lot of construction work around the hotel at the moment so be aware that sat nav may send you to closed roads we used google in end.

We had an excellent stay at Future Inn Cardiff Bay. The hotel is very family-friendly, with a welcoming atmosphere and plenty of space to make traveling with children comfortable and stress-free. i travelled with my son. Our room was exceptionally spacious, clean, and very comfortable. The bed was great, and having so much room to relax after a day out made a real difference to our stay. Air conditioning was great too especially on our hot days. shower had great water pressure too. The continental breakfast was excellent, with a wide variety of fresh options to choose from each morning, even with my son being picky. Everything was well presented and regularly replenished, making for a great start to the day. The staff were friendly and helpful throughout our visit, and the location is ideal for exploring Cardiff Bay and the surrounding attractions. We would happily stay here again and highly recommend it to families looking for a comfortable and enjoyable stay in Cardiff.

Overall we had a good stay at Future Inns. We had a family room, with loads of space and it was very clean. All staff were friendly and helpful when needed and check-in and out was really smooth. Breakfast was decent and the hotel's location was perfect for visiting Cardiff over 2-3 days.

We always stay at the Future Inns because it’s walking distance from everywhere! Rooms spacious and beds comfy.

Great location, spacious room decent price and free parking a big bonus.

Nice welcome staff, room was lovely plenty of room and beds was super cosy. Breakfast was delicious plenty of choice. Highly recommend to stay, definitely stay again.