Great hotel Excellent staff Wonderful prestige room Mostly dreadful a la carte food

Hotel room was clean and had all the amenities needed. Booked the privilege room expecting service to be better, but ran into multiple problems over the course of the stay that the hotel staff were able to work with me on. Just know... 1. There is a rental car site on property, but hours aren't consistent. 2. Cabs can only be requested through concierge from hotel to destination. Then, it's up to you find your own way back. 3. Reservations are 100% necessary and some restaurants are overbooked. 4. Upon check-in, you can start your dining package right away. 5. Luggage assistance is only available at check-in and then you have to carry your own luggage back to reception to check out.

Nice, but pool should be heated

Excellent facilities, food and room

Fantastic stay!

I cannot fault the hotel in any way. My girlfriend and I had the most amazing experience. The greeting we received from the staff when we arrived, to the spotless room. The restaurant el Vulcan was amazing! We visited the spa also, another fantastic experience. Thank you to all the staff for an amazing hospitality- it was second to none. We will definitely be back Elliot Gentles

The hotel is extremely impressive with size, scale and level of amenities. Look out for the Activities tab on the website, there's loads to do

I booked this hotel, after reading the reviews on Expedia!. This place truly is a gem - for sure, this is a palace - the hotel expands over a very large area on Playa Blanca, Lanzarote!. Staff are very friendly and always willing to go the extra mile. When booking, you have various options on the kind of stay you would like - if you prefer not to venture out, and stay at this 'palace' for your holiday, then All Inclusive (with extra Privilege) option is the one I would recommended (Which I purchased). The 'Privilege' option provides personnel service on breakfast/lunch and dinner, across a number of different themed restaurants...dependent on the number of days you stay, also will include access to the spa area (and what a lovely spa H10 has!). Would I come back - for sure - I stayed in Dec 2025, and the daylight hours, similar ish to UK, H10 is blessed, in that the sun will stay across the sea/ocean(there is no real beach) front, during the month of Dec, and also the sun sets to the side of the hotel, around 6 pm (same time zone as UK) - well worth a watch, when you are situated in this hotels Piano bar (main bar) area, which is at least 3 floors up.

Room location

Personal amable.. habitación limpia y funcional.

Lovely hotel friendly staff and very helpful .. shame we couldn’t swim as the pool was so cold !

Zimmer sehr gut, Personal sehr freundlich. Schöner pool, gepflegte Anlage. Sehr reichhaltiges Essensangebot, Frühstück sehr gut, große Auswahl auch beim Abendessen, geschmacklich eher durchschnittlich. Im großen Speisesaal ist es extrem laut - es gibt ein paar Ausweichmöglichkeiten. Die Anlage ist riesig, entsprechend viele Gäste. Allerdings dafür erstaunlich ruhig. Wer sowas mag ist dort gut aufgehoben, ich bevorzuge etwas kleinere Unterkünfte.

Fantastic hotel and service. Visiting with our daughter this time, the staff went out of their way to help us. The facilities were great. Only negative was the policy that you can’t take drinks up to your room. With a baby going down early, we were cheap all inclusive guests but would have loved to pop down to the bar and bring a drink back for the evening.

Bra läge med fin utsikt från rummet. Super trevlig och hjälpsam personal. God mat med bred utbud. Fick flera presenter i form av vinflaskor, choklad, extra måltid och SPA inträdde. Jätte nöjd, kommer gärna tillbaka.

The hotel was fabulous and we were able to sample the extra restaurants that the hotel has. The piano bar was tremendous with it’s entertainment and selection of drinks.

Great hotel in all regards.

Great family friendly hotel with lots of activities on site and good food. Only downside is how long you want for a taxi if you want to venture out.

The hotel was very beautiful. Worth to update to the superior room. We had the most amazing view. The only criticism is that during meals, lunch and dinner, the drinks take a bit too long to come. Sometimes you wait for the entirety of your meal. Everything else was perfect.

Fantástico resort para disfrutar tanto en familia como en pareja. Habitaciones muy cuidadas, limpia y una atención del personal de 10. Si vas con niños cuentas con múltiples actividades, como piscina con barco pirata y toboganes, mini golf, mini disco, etc. Se disfruta mucho más si vas en media pensión o, por supuesto, todo incluido. Tiene un parking muy amplio justo en la entrada. Muy muy recomendable.

Excellent quality all inclusive hotel ideal for family with different dietary requirements. Great for gluten free.