The staff were all very kind and helpful. The hotel is a beautiful historic convent near many wonderful historicsites, including a Roman temple right beside the hotel. The pool and surrounding cafe/bar area are gorgeous. The rooms are small and could use a renovation; our AC units were loud in the early am and the shower & bath are a bit awkward/cramped. It was a great space for us with a grown child because she was able to stay in a separate living area. For the price and to see Evora, I highly recommend.