トスカーナのホテルだけあって、環境が素晴らしく雰囲気が大変気に入った。 ただ、スタッフの対応が今ひとつに思う。 頼んだことや、要求に気持ちよく答えてくれて助かった。 が、トラブル発生で事情があり、急遽飛行機の便を変更したいので、 チケットの手配を頼んだが、ちゃんと対応できていなかったようで 結局席がとれず、又ホテルに引き返し一泊することになった。 航空会社のスタッフが言うには、ホテルのスタッフはルーズすぎると怒られた。 どちらにミスがあったのか真偽はわからない。 ただ、ちょっと残念に思った。

The staff were exceptionally friendly and welcoming, making us feel comfortable from the moment we arrived. The breakfast was outstanding, with a great variety of fresh and high-quality options to choose from. Everything was well organised and very clean. We would happily stay here again and highly recommend this hotel.

5 stars isn’t good enough! This was my 2nd time staying here and I will definitely go back. The hotel is luxury mixed with cozy. The size of the hotel made us feel at home but also the luxury made us feel VIP. It was a slice of heaven. The food was amazing and location is perfect. Shuttle service to Florence is a quick 20 minute ride. The grounds made you feel like you were in the Tuscan hills. Fabulous!

Everything was fabulous, we got upgraded to a suite with terrace overlooking the river and the hills. The staff were beyond helpful, very attentive to our messages. The shuttle service to downtown was excellent. This is the place to stay at when you want to enjoy Florence but stay away from the crowds. Will definitely come back!

We stayed here for one night and it was a lovely stay! Very comfortable, nice restaurant and great service!

Lovely property that make you feel you are a guest at a friend's house. All the staff are simply wonderful. Thank you

The most beautiful and relaxing and best service

We absolutely loved having a pool which had lovely surrounds and camping vistas of the manicured grounds. The courtesy shuttle was one of the main reasons we chose to stay here as it is about 15-20 mins drive from the centre of Florence. We would absolutely stay at Villa La Massa again if we visit Florence.

An Idyllic Start to a Tuscan Journey! I couldn’t have imagined a better place to begin a three-week vacation in Tuscany. Villa La Massa strikes a flawless balance between refined architecture, understated luxury, and genuine hospitality. The staff was both highly professional and warm, the gardens and pool area were immaculate, and the food was excellent. One detail worth noting — the pool was initially heated in late June during an intense heatwave, but after a simple mention, the team promptly adjusted the temperature. My only suggestion would be to extend pool hours in summer, especially when it stays light until 10:00 p.m. Overall, a perfect stay in every sense.

Was an amazing experience, they upgraded us to a suite upon check-in. Service was impeccable, Tamara was a pleasure!

Amazing property! All the staff is well trained. Beautiful garden, amazing views, great gym, spa.. breakfast was great! The general manager Elisa Peroli is amazing! We will definitely go back

One of the best hotels I’ve stayed at. Setting is beautiful and the staff are exceptional. Will definitely be back! Thank you for making our stay so special.

Excelente lugar Mágico y muy tranquilo Excelentes vistas María nos atendió de maravilla !!! Regresamos el siguiente año

Simply perfect !

The staff were amazing and it exceeded our expectation

Amazing!!!

There is nothing not to like as far as the property and services. We found it to be a bit low energy for us. Hushed voices,?quiet hushed voices. The spa did nirvy e the

Amazing, incredible stay! Beautiful historic property that was really unique, with the most amazing customer service. I felt like I was in a fairytale.

Excellent

Great restaurant, awesome service in the restaurant and overall. Hotel is dated, pool cold and not heated. Suggested management invests into a pool heater so kids can enjoy the pool cause water was freezing. Rooms need updating badly. In room only tub, no shower. Remote quite area outside the city, tranquil and peaceful. Very relaxed atmosphere. Again, restaurant staff incredible, gourmet menu, great breakfast. Will definitely return but without kids. Highly recommend.