Excelente personal, y muy completo el paquete todo incluido

Cute Boutique Hotel. Rooms clean but a bit outdated. Staff was amazing. Hotel is clean and comfortable.

Hotel was clean and extra nice staff, though hotel is Old and bit run down as far as amenities needs a bit of remodeling, though overall a great place to stay away from all the traffic in the area.

Excelente servicio, estamos enamorados de ese hotel!!

La estancia fue agradable, excelente atención por parte del servicio, solo en mi cuarto que estaba en último piso no llega la señal del internet y el último día falló el aire acondicionado, fuera de eso excelente atención y servicio.

Rooms can use a little upgrade. Wonderful and helpful staff.

We have been going to the los Arco’s properties for over 25 years and every time we go, we are never ever disappointed they just keep getting better and better. The staff is outstanding.

The Los Arcos Suites were comfortable and roomy, and the on-site amenities were fantastic. We especially enjoyed how peaceful the pool was. Thank you very much!

Como siempre es un placer ir a Pto. Vallarta, la gente muy amable, muy servicial. A pesar de que llegue 2 horas antes del check-in me dejaron acceder a las instalaciones y dejar mis cosas en la habitación. Tanto la gente de limpieza, como la de seguridad, los meseros, los de recepción todos, todos, 10 de 10.

Abia aire acondicionado en la habitación y estaban muy atentos.

ran out of hot water

Todo muy bien, el personal muy atento y siempre fueron muy amables, lo unico que no nos había quedado claro al reservar esque el buffet del todo incluido se toma en su hotel hermano Playa los arcos, que esta a la vuelta de la cuadra

Good hotel, outdated but decent. Location and all inclusive is the best thing about the hotel.

We came here for a budget holiday- booked with two weeks notice… the location was perfect! We did a lot of walking and lounging in the rooftop adult pool located at Casa Susana! I would highly recommend that you take advantage of the all-inclusive option and prepare to get your beverages before heading to the pool! The Suites do not have a restaurant or bar, so you need to walk down the street (seriously not a big deal though), the Casa Susana does have what appears to be an excellent bar for drinks, coffee and a grill HOWEVER it is not being used! Could be the time of year we were there?! (May7-14) Overall I would consider coming back and staying at the Casa Susana side to switch it up, the suites have a kitchenette which was nice for us to have coffee in our room and ice in the freezer for our drinks! The balcony gives you a glimpse of the ocean however not private- you will get to know your neighbours lol

En general estuvo bien solo que el aire acondicionado hace mucho ruido

The hotel overall was good and all the hotel staff were very polite, helpful and welcoming throughout the stay. However, the rooms and bathrooms really need more attention and renovation. Improving the room condition would greatly enhance the guest experience.

Very friendly, good customer service

Room was clean, fresh, cozy to be in. Perfect spot to walk to nearby stores restaurants and the beach

all was good

Been here multiple times and will be back in January for 10 days.Started off to rocky start because of an error on my part or expedia which ever it is was but whatever. But the staff I cannot say enough of how they just know how to make it all better. My most memorable moment was when Sandra that cleaned my room every day there. I got very ill for like a day and a half and she came to clean my room and I said please tomorrow. No problem. 2 days later I felt better and put my room together as much as I could cause I dont like to be messy at home or away. I had a bag of like 15 bottles of water and electrolytes that I drank cause thats what I do when i dont feel good. Sandra came to check on me to see if I was okay and needed more water or anything before her day off the next day! WOW moment for me as I am a traveler and have never had someone check on me like that. If she is a Mother or not she made me feel awwww. Ill never forget that and will stay at los arcos for now on. Also the fun bartender I'm sorry I don't remember your name but always great music and smiling and just getting the party started. In January I will get his name and write another. To all the servers bartenders in the restaurant and on the beach or by the pool and the rest of the staff the same. Thank you! Already on the flight home looking forward to coming back. Muchos gracious to all.