We just returned from celebrating an anniversary trip at this property. While we did enjoy our stay I do believe it was overpriced for the accommodations. Upon arrival our hot tub was dirty (visible dirt ring) and had a good amount of sand settled on the bottom. They do not keep it covered during or between stays. The room is weathered and in need of a refresh, we're talking sagging drop ceiling in the bathroom, broken toilet seat, and leaking shower. And this is in the penthouse suite! We did the all inclusive, while the buffet was really good there are some weird stipulations around all inclusive. Not all restaurants are included, room service is not included and there are some downtimes where you will not be able to get food onsite without paying. There are plenty of restaurants in walking distance though (highly recommend Burger Club). The spa is really nice (sauna, ice bath, indoor pool) although there was no availability for a couples massage trying to reserve a day in advance. May want to plan that ahead of arrival. Also the property has an app but it isn't super useful because every request you make still has to manually approved by a person, no automated booking confirmations. Also very slow staff response to chat. Would maybe stay again but would not pay for all the extra bells and whistles. Also we got a rental car. This place has no designated parking. Street parking is available but is a nightmare you really won't want to leave you're spot if you can get one!
