The only thing that was five star was the price! Room is of an extremely poor quality, threadbare carpet, towels full of holes around the pool area, not enough pool towels or sun beds as they allow day passes in from outsiders etc. you have to ask for simple things like toilet paper and water and often things are missed. Phone didn’t work, shower was hot and cold all the time. Hotel reception simply would say we will get that sorted but never did. We are married and emailed them twice to tell them we wanted a double room and it’s my partners birthday etc and we were given a twin room and then moved to a horror show of a room. Management extremely poor, didn’t offer to sort it out. I would never stay again even if it were free! Stay away!