Room is nice and more less same as I imagined. Garden view room is good!

Safe and pleasant location, and thank you to the team for being flexible with us at dinner. However, we were disappointed by a few things: being charged for small items like a laundry bag, unstable hot/cold shower water, not being able to open windows or use the balcony because of mosquitoes, and the dining terrace being too hot with no fans. There’s potential here, but the little details matter.

Very nice hotel and personnel. Location and views to the lake were very good, room was spacious and clean. Food in the restaurant was very good, too. Personnel were helpful and attentive with a positive attitude.

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The room was spacious and beautiful, offering a stunning view. Breakfast was excellent. The dinner service was wonderful with an equally amazing view, just the food is not the best. However, given that it was included in the half-board rate, it was perfectly acceptable. A quick tip: the train station is only a two-minute walk away, but be sure to ask the front desk for directions, instead of following Google Maps.

Wir sind sehr zufrieden mit dem Standort, Zimmer und dem Personal. Das Essen war sehr gut.

All staff really welcoming and friendly

Sauberes, schönes und grosses Suitenzimmer mit Balkon und tollem Blick auf Lugano und den See. Sehr freundliches und speditives Personal. Sehr gutes und abwechslungsreiches Frühstücksbuffet, mit vielen abwechslungsreichen Variationen (z.B. diverse Eierspeisen). Sehr empfehlenswert!

overall by a poor experience at this hotel, I think the staff Ben the real letdown very unhelpful in all my engagements with them, hotel in generally poor condition

Absolutes Top-Hotel. Die Lage mit dieser tollen Aussicht ist sensationell. Die Mitarbeiter im Hotel sind sehr freundlich. Die beiden Restaurants sind ausgezeichnet. Das Frühstücksbuffet ist reichhaltig und ist schön angerichtet. Der Saunabereich, das Fitnesscenter sowie das Hallenbad sind einwandfrei und sehr sauber. Die Zimmer sind grosszügig und bieten einen guten Komfort. Wir waren absolut zufrieden.

Das Hotel ist sehr sauber. Die Restaurantterrasse hat einen wunderschönen Ausblick auf den See, die Berge und die Stadt. Das Personal am Restaurant war sehr hilfsbereit und freundlich. Das Frühstücksbuffet war grossartig. Das Nachtessen war eher mässig.

Hotel com boa estrutura e equipe super atenciosa. Opções de restaurantes no próprio hotel maravilhosas. Está localizado no alto e por isso para ir a pé ou pegar transporte público pra o centro é preciso passar por uma longa escadaria.

Suite mit Seeblick (Nr. 212) war gross und sehr sauber. Betten waren gut, wir haben sehr gut geschlafen. Blick auf See ist wegen hohem Wohnhaus vor Hotel und tiefer Etage von Suite (1 Stock unter Reception) sehr eingeschränkt. Ende März hat Sonne leider nie auf Balkon geschienen.

Komme immer wieder, weil einfach perfekt

Das Frühstück war super.

After coming to Lugano many times a year for more than 15 years, I discovered what is the best place to stay. Where do I start? The Havana Deck Cigar4 Lounge overlooking the Lake or the Japanese Restaurant? The room was spotless with Personal AC, Japanese bidet in the toilet, out-of-this-world water pressure, breathtaking views, your own balcony with lounge chairs overlooking the lake, super comfy mattress and pillows. and last but not least the hotel cat Aki, which means Autumn in Japanese!

Personalen i receptionen var fantastiska! Trevliga, snälla och tillmötesgående!

Alles wie immer sehr schön, vielleicht im Winter dickere Bettdecken

Luxury! The suite was beautiful and comfortable. Our patio had a gorgeous view of the lake and city. I would have loved to stay longer. Aside from being fairly near the train station and the Italian restaurant across the way, there isn't much nearby. We did hike the trail behind the hotel to the top of the mountain, and that was lovely. The receptionist was very helpful in coordinating and explaining our transit options to Lake Como.

Very nice views to Lugano from the rooms facing the lake. The staff were very friendly. The hotel has a pool and a gym