スタッフが親切でとても安心しました。

スタッフの方が親切で助かりました

地下鉄の駅からは少し歩くが、カスティリャナ通りとセラーノ通りという幹線道路が近く、バスが便利。プラド美術館やレイナソフィアに直接行けます。また、空港行きの始発駅にもバスで行けます。 周辺にはお店も多いながら、静かな環境です。 室内も新しく、快適に過ごせました。

一週間の滞在。部屋は月並みなクオリティで設備も新しいとは言えないが、アメニティは充実しており、朝食も必要十分。なにより立地が素晴らしかった。

Great location !

El desayuno delicioso. Personal atento . Ubicación magnífica para caminar. Acceso rápido a bus.

I would not recommend the hotel. Air conditioning and electricity did not work.

Hotel en muy buena ubicación. Pero se siente viejo, está sucio y con poco mantenimiento

Absolutely recommended

This is NOT a 4-star hotel as you have it listed. That is false advertising and misleading. The pictures you have on the listing don't nmatch the reality of the hotel! The hotel is old, and needs and upgrade ASAP. The rooms are small and there is a musty smell. The hotel looks very run down, with wallpaper falling apart and wood chipped on doors and baseboards and pretty much everywhere. The carpet looks dirty and they only did my room once after a 5 day visit, the only thing they changed during my stay was my towels but everything else was dirty. The only "pro" was the location. Very safe and transportation was convenient but I will never stay at this hotel again.

The only problem with a hotel was a manager on 7/24 @7:00 am in the morning who’s name he didn’t want to give me; couldn’t solve basic issues about my stay. I rented 5 rooms and paid over 11,000,000 euros during the week. As everyone at 7am in the morning I was in a rushing to the airport, I needed to extend two rooms for and additional night. This terrible person couldn’t solve basic guest Concerns. after 1 hour I decided to solve my issue on Expedia. This “manager” is so bad that he had the maid come and talk to me about the issue! On the other hand, two guys did and excellent job “Paul” and Akshay.

Staff were very helpful room was quite and comfortable the air con a little bit noisy but nice and cool and breakfast had a great choice.

muy buna ubicación. muy buen desayuno!

Todo muy bien; es cuestión de renovar alfombra de pasillos (se percibe sucia y avejenta el lugar) y algunos detalles de pintura en los pasillos. La litera está raspada, le falta un retoque de pintura.

The hotel is great located but is not 4 starts, is a 3. Fine for a short stay.

No complains with the room but the general areas need lots of work

El hotel tenía buena ubicación. Las recámaras dejaban mucho que desear, muy austeras y peligrosas para que duerman niños en literas. Accesible a la calle de compras y restaurantes a pie o para tomar transportación

Place looks a little bit run down.

Fantastic breakfast, good space, very clean and great staff.

Un hotel súper bien ubicado, lo mejor el Staff gente con un gran corazón y un trato de 10, tuve un detalle con mi perrita y el staff se portó increíble, con la mayor calidez humana que he recibido de alguien a mi perrihija, sin duda volveremos siempre ✨🙏