まあまあです。 モロッコではリヤドで疲れたので、やっぱりホテルタイプ

とにかくオペレーションが酷い。指定されたタクシー会社で行っても守衛は全く無視。結局、自分で荷物をゲートから運ぶはめに。理由を聞いたら、そんなことはないから調べる、と言って、回答はドライバーの態度が悪かったから。ドライバーと守衛は話してもいないのに何故わかる？嘘の報告バレバレで逃れようとしてる会社に改善は無いな、次は泊まりません。

タクシーの方の問題だと思うのですが、タクシー予約できにくいことが改善ポイント

ホテルマンも素晴らしい バスタブ有りで清潔な部屋で問題なし 朝食はもう少しバラエティーがあるとベスト

フェズの新市街地の近くにあるホテルです。 2泊利用しましたが遅めのチェックインにも対応してくれ、快適でした。設備等は多少古さが出ていますが掃除がしてあって特に不自由はありません。ホテルにはモロッコ料理が食べれるレストランもありおいしかったです。

二泊のみの利用だったが、スタッフの対応が抜群に良かった。 部屋の老朽化が見られる所があるが、値段を考えればコスパがかなり良いと思う。

great property with beautifully manicured gardens and lobby , nice restaurants and food quality was top notch. be warned that like any hotel they charge on your card at check in for possible extras but ask you to pay for extras again at check out sayinh they will release your initial amount of MAD 2000, 5 days later I am still waiting for that initial deposit to be credited back into my account

Great hotel in a nice quiet area of Fes. Lots of good restaurants within a short walking distance from the hotel (if you don’t want to dine at the 3 restaurants on the premises) and plenty of petite taxis that you can flag down to get to the Medina and other attractions.

I paid $400 for the room including tax. It was too cold at night. Normally in any hotel there's a thermometer in the room. I couldn't find it. I called the desk and they told me the heat was controlled by them only. I turned on the TV and watched it, and when I was in bed the desk called me in such a low voice I could barely hear them (telephone didn't work properly) to turn the TV down. I never turned it up. It was the same volume as when I turned it on. So they didn't hassle the previous guest. I left my phone cord & converter in the socket. We called the hotel and told them, then we went to pick it up. They asked at the front desk (which is literally a whole block to walk from the sidewalk to the front desk - it is not located in the first or second room of a hotel like a normal place. They said they didn't have it, didn't offer to call housekeeping, just sent us back up to the room where the cord was gone but the larger coins I had left for a maid tip had been taken, so I knew they were there. We then had to go back downstairs and tell the desk that housekeeping had it. A woman finally came from housekeeping and frowned at me because I didn't tip her - I had already tipped the bellman who took charge and took us up to the room.

Ottimo hotel con buonissimo rapporto qualità prezzo.

Great gym, room was dated, curtains didn't work, and there was sitting water on the balcony that made the smell terrible. The fragrance they pump in the lobby is extremely overpowering, if have to hold my breath or I would sneeze. Breakfast was great and staff we very nice!

Spacious and has 2 full bathrooms which is very convenient.

Beautiful

Great experience. Staff super accommodating. Everyone smiling and happy. Only negative thing, a lots of ants. Biten all over.

I recommend to avoid this hotel. The room was always dirty. Numerous, repeated service failures that made for an aggravating stay, and management expressing no regret over repeated blatant security violations that left the entire room open to anyone for entire day twice(!). Lugubrious people standing around with stinky cigarette smell all around them, but actual service non-existent while everyone seems to have a hand open for a tip for just standing around.

The bell boy was very helpful but the other staff; especially those in the lobby and entrance gate was not at all. The entrance gate staff did not help us get a taxi even if we had luggage. The lobby staff members (usually 3) frequently talked among themselves as if their guests were transparent.

The hotel is absolutely beautiful, very well maintained and comfortable. The staff is also very helpful and kind. Everyone we spoke to was very professional and always ready to assist. We tried two restaurants. The Spanish restaurant and French restaurant. Both were delicious with attentive waiters. When we first checked in the bathroom floors had not been cleaned and we found stains on our bed sheets, when we told the front desk, they took care of it right away. Second, our laundry was not returned until we asked, but again when we told front desk, they were very apologetic and brought it right away. Last, we got a call the morning we were leaving saying a taxi picked up a friend of ours from the airport, however, we ordered a taxi to the train station that morning, again this was sorted out but definitely some back and forth with a few things at the hotel. Overall, good experience and helpful staff.

À vrai dire tout allait pour passer un bon séjour.

The staff and cleanliness of the room

The staff and easy going attitude