If you don’t mind, please enjoy atmosphere of a prison.

The hotel staff was extremely helpful. From car parking to bar staff, I was satisfied with them. The only problem was hot water ran out in one morning and took about 30 minutes to get the water to be hot again.

No coffee m/c in room. Otherwise very pleasant but a lot of money for one night.

Great hotel with loads of character. Perfect location for exploring Oxford and the staff were all so friendly and helpful. Will definitely be returning.

Great hotel in a fabulously central location. Reception team and concierge were super attentive throughout our stay

Great location, friendly and helpful staff, large and clean rooms.

Fine hotel.

The bathroom has no coverage for the shower so everything gets wet.. the is no body lotion

The Mal is superb every time. As cool as the hotel is, the staff is what makes this place so great. Fantastic each and every time. And the food is excellent too.

The staff were so friendly, so helpful--ordering us a taxi, explaining about the Oxford Bus to Heathrow, etc. The concept of turning a prison into a hotel--wow! Our room was fabulous. The whole setting and what has been done with this enormous golden stone building is so imaginative and fun. Great location for walking/shopping in Oxford. Close to everything.

Lovely hotel but a little stuffy the air-conditioning could be improved

Decent continental breakfast with good hot item alternatives. Very friendly and helpful staff. Unique environment.

The hotel is very interesting with it's prison history, though that is also slightly a hinderance. We were in the Houses of Correction and it didn't really feel part of the hotel, you had to leave the main hotel travel across the courtyard to another building that actually felt a little bit like a travel lodge heading to our room. The staff were amazing though, from check-in, to room service, to breakfast and checkout - So absolutely nothing to fault there! I'd just recommend requesting a room in the main part of the hotel as that might be better than what we had.

Stayed one night, room was nice - clean and spacious, lovely bathroom and amenities. Had the breakfast the next day and it was one of the nicest hotel breakfasts I've had. Lots of choice included. Only personal gripe is that the website doesn't highlight that some rooms are only accessible via stairs (think they might have been putting in a lift at the time) I would have booked different rooms within the hotel if I'd realised but that wouldn't be an issue for most people.

This hotel is gorgeous, fun to look around at, it’s in a great area and the room was nice and clean. Friendly staff and excellent food and bar. Highly recommend.

Excellent place, immaculately clean. Staff were superb. Great location for getting around the City. If I had a criticism, it relates to the cost of breakfast. For the amount charged I would expect high quality ingredients - the cooked breakfast presented was of the same standard as Premier Inn/Travelodge. The continental option lacked cheese and meats and again, the selection did not live up to the price charged. Hotel great, breakfast disappointing.

A lovely night away with a fantastic breakfast. Quirky staying in an old jail but enjoyed the atmosphere and history. Breakfast was amazing. Freshly cooked and ample selection in the continental area. A great place to stay.

I was very satisfied with my stay. Everyone was nice and helpful. Very inviting. Would definitely stay there again.

Staff were very friendly - nice check-in and we were given complimentary cocktails when I mentioned we were celebrating our wedding anniversary. Room amenities were good (comfy bed, good shower, and full suite of Sky channels). I really liked the renovated old prison vibe.

10/10 couldn't wish for a better stay.