I was satisfied in total, although there was a flaw on its service. I asked a man at the reception to arrange excursion to La Gomera, and he said he will arrange it and let me know later. However, he will never get back to me.

Rundown hotel that was probably great in the 70s. Doesn’t have the most essential amenities like the option of ironing your clothes

Vue magnifique

On check in we were upgraded to a suite which was nice until we figured out it was an accessible room, extra space was nice but would have been nice to have been told/asked first. The hotel in general needs a revamp. We asked about the 4 restaurants but were told they were booked out, they clearly weren’t. The buffet is mediocre, the quality of food just isn’t there and no tea available in the evenings. The stir fry was very nice though! The limited machines in the gym are worn out, handful of free weights is all that’s useful there. Pools were nice, like most hotels sunbeds are held with towels even though it clearly states this is not tolerated. Hotel is a 3 star at best but to be fair so are most of these places, it’s a pity considering the cost.

sehr freundliche mitarbeiter

Had a lovely stay here what a beautiful hotel staff are lovely and very helpful

We were a group of 15 young adults on our Christmas party (in April). The team at the hotel were super helpful and were able to accommodate name changes on rooms and supply us many drinks for our award ceremony. The different bars and private adult area was also a nice touch. Will definitely look to book again when coming to Tenerife.

Super Meerblick; nur eine Fussgängerpromenade zwischen Hotel und Meer. Zum schönen Sandstrand 5’ zu Fuss.

Nous avions une chambre vue mer au 4eme étage. Juste parfait ! Une vue magnifique, top pour le coucher de soleil. Le service chambre est parfait. L’hôtel est bien mais pour le nombre d’étoile il y aurait pu avoir des services inclus comme le prêt de serviette de piscine gratuit, la possibilité de manger dans le restaurant à la carte même en demie -pension. Dans des hôtel d’une autre marque, tous ces petits servies sont inclus même en DP. Dommage mais nous avons passé un très bon moment ☺️

Enjoyed the Prileledgr facilitirs

Had to request some facilities which I would expect to be readily available.

Super friendly staff. Fantastic buffet

Spotless room, beautiful resort, just perfect!

Erittäin hyvällä sijainnilla oleva todella siisti hotelli. Kiva allas-alue ja hyvät palvelut. Ruoka oli laadukasta ja valikoima erittäin runsas. Huone siisti ja mukavasti kalustettu, kannattaa ottaa merinäköalalla, niin meillä ainakin aurinko paistoi parvekkeelle koko päivän. Henkilökunta oli avuliasta ja ystävällistä. Kaikin puolin erittäin positiivinen kokemus, menisimme sinne toistekin.

Das Personal war sehr freundlich und hilfs bereit

I had a very disappointing check-in experience. The room was unbearably hot due to faulty air conditioning, and when I reported this to reception I was told—on two separate occasions—that there was only one maintenance person for 500 rooms. The shorter male receptionist (French, judging by his accent) showed little sympathy, offered no apology for the state of the room, and even seemed to find the situation amusing. Some customer service training is clearly needed. The only staff member who showed genuine concern was a lady named Sarah, who was helpful. The air conditioning once fixed was still inadequate so the blackout curtains had to be kept drawn which wasn’t ideal considering I’d paid extra for a sea view. In addition to the air conditioning issue, the room itself was dingy, poorly maintained and not up to the standard expected of a 4-star hotel. Furnishings were inconsistent, some rooms had lamps and ceiling fans while others didn’t. There was no kettle in the room either which is unlike any 4 star hotel which I’ve stayed in. Even though the hotel has a policy of sun beds not being reserved, no one seems to follow it which means you’ll struggle to find a bed if you leave getting to the pool until later in the day. The other slight irritations with this hotel were the limited music play list (at breakfast and dinner the best of Whitney Houston blared out) . On a positive note, the food was of good quality, the restaurant staff were friendly.

Very well located!! Would definitely come back!!

Bien situé avec tout le confort nécessaire Service professionnel mais sans être très « friendly »

Very impressed with this hotel, especially the buffet room and bedrooms!

Opholdet var udmærket uagtet rengøringen på værelset kunne være bedre, mad var høj kvalitet, servicen i restauranterne var fin, poolområdet var også godt, vi vil nok vælge at tage der til en anden gang,