The staff was amazing very nice and accommodating. Housekeeping made sure our room was clean and restocked with linen, and kept refrigerator stocked. They called the room to make sure everything was going well. Food was good and the cooks were happy to make food to your liking. The resort itself was BEAUTIFUL. The beach and pool area was very clean and had different activities that was fun. My stay was overall amazing and we will be back to stay 🌴 ☀️ ⛱️ 🌊

Awesome

Better food verity

We really enjoyed our stay at this hotel. Everything was clean and well-maintained, which made us feel comfortable right away. The staff did a great job keeping the spaces tidy and welcoming. One of the highlights was the bar—it offered a great variety of drinks, so there was something for everyone to enjoy. The restaurants were also impressive, with plenty of options and a good selection of food. It made dining convenient and enjoyable without needing to leave the property. Overall, it was a pleasant experience, and we would definitely consider staying here again.

Rooms and amenities are looking very worn out and showing their age, but everything was working and staff / food / entertainment were all excellent

The employees were so pleasant, and helpful. It looked like the property just had a fresh coat of paint, inside and out. Property, and grounds vert well kept. Beach was very nice. The beach was shallow and only went to about 6ft at the deepest part. Nice sandy beach. I thought the Buffet was really good large selection. The Mexican restaurant was very good. The steak house, Asian restaurant. Could use improvement as well as the Italian. It said in their brochure that there were venders/shops that set up every other night. There were non and no one knew it was on their brochure. That was a disappointment for me, i enjoy buying gifts for friends and family. I travel alone, so i don't leave the resorts. They had a tiny gift shop that was limited and very expensive. With all that said I had a really nice time. Thank you.

Rooms need update apart from that 1st class for location food and staff

Le falta mucho mantenimiento y remodelacion

Rooms were clean and the facility was well-maintained. Excellent and abundant food selection.

Excelente servicio

I loved it there so much that I came home and booked the same trip again in April! What a fantastic trip! The staff there are so kind, friendly and helpful !

The rooms could use a little update but everything else was great!

Amazing staff!

Wonderful property, great location to downtown Playa del Carmen, vast assortment of foods all with excellent quality. In room full size bar...staff that is quick, helpful and always smiling! Lovely evening shows!! Bravo!! Especially for the price in comparison to other properties next door. Only downfall was, we wished the ac got cooler...it said 18c (65f) but felt more like 72f Definitely will revisit!

Everything was good except there were seaweeds on the beach for the second half of our vacation.

The resort itself is nice

Good hotel, great beach, very helpful staff. A bit crowded to my liking.

We LOVED this resort. The rooms were a little older, but who cares?! They were clean and had everything we needed. The staff was amazing and the food was good! When you go to an all inclusive you shouldn't expect 5 star meals, but all the food we had was good! Great selections at the buffets and never lines at the restaurants. It was a great mix of families and spring breakers. We will definitely be back!

N/a

The property is wonderful, the only down side is that it takes over 40 minutes to get anywhere. Love RIU properties they are always very great. This was my 3 RIU i have stayed at.