The air conditioner leaked water on the floor which I stepped in a puddle when I entered the room. The staff said, "This is normal with a window air conditioner because when the pipes freeze, it leaks indoors." However, since customers pay for these rooms, that should not be the case. I should of been given a greater discount as a result of this, but the staff refused. I will never stay there again. I stayed in many hotels and this is the first time I entered a room with a puddle. You should speak to them about that since it is an unsanitary condition.