ベルボーイのYaelさんが、にこやかで、とても丁寧に対応してくださって、とても嬉しく思いました。

最上階のレストランからのソカロ広場の景色は最高です。

ソカロ広場ビューの部屋を予約しましたが、広場の1/6程しか見えませんでした。確かにソカロ広場ビューで間違いはないのですが、ちょっとがっかりでした。夜もうるさくて眠れませんでした。

入り口が分かりにくかったけれど、スタッフが優しく荷物を運んでくれた。

ステンドグラスが美しすぎました！！ カテドラルや国立宮殿を見ながらの朝食が最高でした スタッフの方もみんな親切で、素晴らしい滞在になりました

Muy buena ubicación y exelente vista

Hotel was great, Alexandro the door guy was excellent. The restaurant on the top floor was disappointing. We watched a waiter take a sip on someone's drink so he could figure out what and who's drink it was at the table. We never went back after that...

Fabulous y fantástico. Vista de zócalo. Servicio excelente

El desayuno buffet en La Terraza es delicioso!! Y la vista al zocalo es unica!! El hotel, el area de lounge, la habitación, todo estan en perfectas condiciones, super limpio, el staff super amable. Excelente servicio!!

Everyone made the stay here amazing. Yael, Alejandro, Lazaro and Joseluis were very informative and had great customer service. The property is beautiful with a great view to the Zocalo. My family and I will be staying here again. Loved it!!!

Exelent service and clean beautiful places

Very luxurious, spacious, and beautiful views with easy access to shops, restaurants, and historical sites to visit. Gorgeous (especially the unbelievable stained glass ceiling) and well-maintained. Fresh flowers, good elevators, fancy, and plenty of convenient items in the bathroom just in case. It was literally a sweet surprise to find a plate with gourmet chocolate treats to welcome us with our last name written in chocolate on the plate. We didn't try the food (too expensive). But the canopy bed with curtains was the most charming of all. It helped to have a safe for belongings and plenty of hangers in the closet. The shower was totally impressive and wonderful as well as the unique sinks. Electrically operated blackout shades were helpful, too. Staff was very polite, helpful, and dressed very professionally. I felt so spoiled staying here!

Beautiful hotel and amazing staff. The only thing that hurt was that I could hear the plumbing noises - on and off - through the night which made going to sleep hard

So elegant and the view mind blowing

The beautiful Gran Hotel offers a historical building lover's delight. The restaurant is open air with a fantastic view of the Zocalo but can be very breezy. We found the breakfast expensive. The staff is attentive.

Disappointed breakfast was not included on room service

AMAZING hotel

Great hotel really cool spot

If you want a cool lobby, book here. Staff is great and it's definitely a fancy place. I don't think for what you pay, the value is not great. Nothing is included, not even breakfast. No amenities, the snack bar is lacking and there is no bar. This is a cool place to stay for a night, but I would've booked elsewhere for a longer stay next time.

Excelente servicio!