誕生日前後にはじめてのマウイ島ということもありリッツに6泊しました。素敵なおもてなしと気遣いを受けて嬉しく、良い思い出になりました。

部屋の壁が薄く左右の部屋の騒音が酷くて難儀した。

全てにおいて満足。ホスピタリティーが素晴らしい。

いいサービスだった。

プールが、素敵でした

だいぶ古くなりましたが、部屋も広く快適 ホテルの部屋なのに、コンドミニアム並みのキッチン設備で、オーブンレンジ、IHヒーター、鍋フライパン、食器や食洗機まであり、ホノルルストアで買出しして自炊可能 バンヤンツリーレストランが改修工事中で残念 ゴルフは、プレーフィが高いのが難点ですがプランテーションもベイも素晴らしいコース、楽しめます

自然豊かで子供から大人まで楽しめるホテルです。

N/A

Beautiful property and excellent customer service! Access to the Club Lounge is wonderful and highly recommend.

No longer a 5 star destination, sadly. My husband and I returned to the hotel ( after many years) to celebrate my husband’s birthday. We had got engaged at this hotel many years ago and wanted to return, having absolutely loved the hotel and the wonderful memories they provided for us. The hotel itself has changed- nothing in the mini bar, no evening turn down service, food options are severely limited now; no breakfast buffet ( other than at weekends and even then, meager in its offering), very small in room dining menu and very few pool side choices. We booked the main restaurant ( twice in writing and once in person) for my husband’s birthday, hoping to sit at the same table where we got engaged. They did not appear to even have our booking and no birthday greeting was given. No cake was made ( as requested, twice, in writing) and we were led to a table inside the restaurant only after refusing to be seated on the patio where everyone without a booking was seated. I was so very upset as we have stayed at Ritz Carlton hotels all over the world for more than 20 years. Their reputation is built upon ‘Ladies and Gentlemen serving Ladies and Gentlemen’. I requested to see the GM the next morning and was told he was unavailable. Another member of the management team, Connor, met with me and was very apologetic. He did everything he could to listen and make up for what happened, but the damage had been done. The GM has still not reached out to me. What incredibly poor service!

Very good

Property is amazing and the pool is awesome. A little pricey, but we were prepared for that. One drawback was that you dont get the Marriott nights credit if you order through Orbitz and not directly with the property

Awesome experience

Went for a week. Grass is brown. Food has no seasoning. Customer service is horrible. It shows there’s a Hertz rental on location when you arrive there’s a luxury rental Company that charges 200$ a day for a regular car. Drinks are horrible. All restaurants lack seasoning extremely. When I told the servers they said that’s not how it’s supposed to be. I ordered garlic chili edamame. Nothing. Bland. I told the server his response was “it’s not supposed to be spicy” do not go here. Very very bad.

5-star service at a 5-star hotel. Outstanding. We will not hesitate to return again. Magnificent experience. They delivered beyond expectations. Thanks, Ritz-Carlton Kapalua! Well done.

Location

Nono

Clean roon

First time staying at this property, although I have stayed at many Ritz Carltons around the world.. We arrived so excited and ready to love it. Unfortunately this hotel falls short in so many ways. It is a Ritz Carlton by name only. The property itself is nice, although the rooms are dated. Location is good for a more secluded vacation. The pool area looks great, absolutely loved that it's accessible day and night. And this is about where the good ends. The service in this property is awful. Quite literally, awful. It's not set up to allow for a relaxing vacation at all. The property features a small beach (not private), which the hotel staff will happily kick you off sunbeds/towels at 3:45pm/4pm - the end of their day. In the Lobby lounge, getting food/beverage service is a challenge unless sat at the bar. One server was incredibly rude. Around the pool, food/beverage service was not good at all. The food itself is really mediocre at best. For the price tag they charge - eat else where. There's plenty of better options locally, you'll just need a car/uber to get to them. One evening, we came back to see house keeping had missed making up our room. Not a problem normally in a 5 star hotel, I made a quick call down request turndown/someone to stop by and to my surprise I was told there was no house keeping staff available in the evenings and that all they could do was for me to collect some fresh towels from the front desk. In short, save yourself the $ - go elsewhere.

amazing property with great people that makes you feel home. Best service possible. Food and drink are great. Couldnt ask for a better place to stay in Maui.